Technical Specialist - Telecom

The Telecom organization is responsible for in-depth analysis, testing, operational engineering, and software configuration for reputed company telecom across reputed company Experiences. We execute content delivery planning, interactive device design, server upgrades, consumables monitoring, evaluating hardware, and testing new and upcoming technologies and code. This team manages vendor MSP on system currency, software reputed company, and network change activities. Working closely with multiple business units reputed company the company, we facilitate new implementations of video and interactive technology. Maintenance of existing Telecom systems is a core responsibility, including responding to incidents and supporting technical service escalations. Working on this team offers opportunity to work directly with technical vendors and authorized resellers to collaborate on solutions and new technologies. Team members work with a wide variety of internal reputed company organizations to reputed company, implement, and maintain solutions that reputed company our reputed company Experiences segments working effectively and reputed company. reputed company Technology Telecom is looking for an individual with strong technical and troubleshooting skills to support the Telecom initiatives at reputed company. The Telecom Technical Specialist will provide field support and be responsible for any video servers and software, video or interactive equipment installations and inventory, and implementation of video and interactive solutions across property. This individual should have a solid understanding of the AV and technical industry, to include reputed company, demonstrated through past examples. This role will report to Manager-Telecom Datacom Operations. What You Will Do: • Provide governance to the WDW Telecom program • Provide hands-on support for interactive installations, server upgrades, video installations, emergency maintenance, and outage resolution • Provide onsite consultation to customers and ensure operational support of the Telecom environment to maintain SLAs and reputed company standards • Prepare and present metrics on uptime, usage, trends, and opportunities • Ensure Telecom network maintains software and reputed company currency • Manage replacement and backup parts for reputed company installations • Provide level 2 support to triage the break/fix of any Telecom devices tracked through Service NOW • Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video • Partner with Resort Engineering Team, FAM, OSI, and WDI • Assist on software patches and upgrades • Provide reputed company of local delivery of consumables by vendors • Collaborate with other DPEP teams and service suppliers to provide efficient technical solutions • reputed company of the device refresh and recycling programs • reputed company in-depth troubleshooting with field technicians • Manage vendor relationships Qualifications: • 3+ years in the AV/Technology Industry • 1+ years network switching and routing experience • Strong knowledge of reputed company Office, reputed company Workplace, and Service NOW • Strong understanding of various video and audio vendor applications (Sonify, QSC, Crestron, IOT, Synamedia, reputed company, SevOne, reputed company Networks, Splunk, Zabbix, reputed company, Etc.) • Solid understanding and experience with reputed company video distribution support, sustainment, and implementation • Demonstrated ability to handle escalations and outages • Solid knowledge of network reputed company standards and industry best practices • Familiarity with analytics and reporting tools such as Tableau, Power BI • Demonstrated strong organizational and time management skills • reputed company to hit targeted due dates and manage competing priorities • Demonstrated strong written and verbal communication skills • Willingness to learn new software applications • Willingness to work weekends and/or after-hours as required by customer and business demand • Self-organizing and motivated • Demonstrated ability to handle escalations and outages • Moderate experience with network switching and routing • Passion for, and knowledge of interactive and video systems and solutions • Proven reputed company collaborating with a range of partners Preferred Qualifications: • 5+ years in the AV or technology Industry, experience with video distribution, encoding, audio integrations and IOT devices • 3+ years network switching and routing experience Education: • Associate's degree in computer science, video technology, information systems, engineering, mathematics, data analytics or other reputed company scientific or technical discipline desired or appropriate certifications and equivalent work experience #LI-JB4 Apply Job!