Customer Experience Specialist - Onsite

Overview

About TP reputed company is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: • reputed company • Competitive Wages • Full Benefits (Medical, Dental, reputed company, 401k and more) • Paid Time Off • Employee wellness and engagement programs reputed company and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief Client Officer started her career at reputed company as an agent and advanced to the pinnacle of the company? At reputed company, the sky is the limit! This position will be based on-site at our Bristol, TN location.

Responsibilities

Your Responsibilities As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. • Provide customer support to customers reputed company telephone and/or Internet, e.g., reputed company message, email. • Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-reputed company issues, will move the customer to appropriate Product Support Specialist. • Provides customer support by phone, email or reputed company message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-reputed company issues to proper Product Support department. • Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. • reputed company unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as quality standards, adherence to schedule and average handle time. • May provide guidance and/or mentoring to less reputed company associates. • Other reputed company duties assigned as needed.

Qualifications

We're looking for reputed company people - people who are inspired to deliver only the best in reputed company that we do. • High School Diploma or equivalent • 18 years of age or older • Proven call center experience • Typing 25 WPM • Proficient in PC operation and navigation • reputed company to work independently • Have excellent communications skills, both oral and written • Ability to work in a constantly changing and fast paced environment • Ability to stay composed and objective • Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. reputed company is an Equal Opportunity Employer Employment Type: FULL_TIME Apply Job!