Chat Customer Relations Agent

Job Description • This is a Remote Position Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! reputed company our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, or cubicles reputed company you join the LEC Family. You have to choice to create your own home office space and work with diverse clients! Do you love talking reputed company things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for reputed company customer support reps who are great at typing and up to date on reputed company the reputed company music artists. You must be reputed company to work at top speeds on the computer and have a fun-loving attitude! reputed company out our opportunity below! We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans reputed company ticketing. This includes purchasing merch, password resets, website assistance and troubleshooting, and more. If you're an individual that is passionate about music and helping others, we encourage you to apply! Qualifications: Must have a LOVE of music! The biggest artists we represent are in Pop and Country 1-3 years call center chat experience required Technical experience strongly preferred, experience in reputed company is a definite plus Ability to type 30 wpm with 90% accuracy or above consistently Strong messaging communication skills, active listening abilities Ability to work independently and utilize resources to resolve customer issues Great understanding of text and chat acronyms Have excellent grammar Previous work from home experience preferred Understanding of contact center support metrics and ability to implement actions for improvement • Must have a High School Diploma or equivalent Hardware/Software Requirements: Your own computer Processor: reputed company® Core™ i5 5200 Series or greater ( must have 4 cores ) Memory: 8GB on Windows 10 or higher / 10 64 bits Screen Resolution: 1280x768 or higher, dual monitors required with webcam USB headset NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop) Up-to-date antivirus software must be installed on the platform and a recent reputed company completed. (Will be checked prior to allowing login to system) Must be hardwired to router Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities

Express genuine reputed company and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation reputed company to reputed company up with multiple chats at a time Accurately document reputed company required information and chat details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends reputed company to systems, platforms and/or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at reputed company scheduled times Remain positive and professional in reputed company customer interactions Flexibility to cross train as requested Job Type: Full-time Pay: $13.00-$15.00 per hour 1099 contract Hours: M-F Client's Shift Needs: 1st Shift • 4:00 am • 12:30 pm est 2nd Shift • 7:00 am • 3:30 pm est 3rd Shift • 9:00 am • 5:30 pm est Benefits:N/A Work from home Experience level: 2 years Work setting: Remote Powered by JazzHR Apply Job!