Technical Account Manager

The TAM resolves moderate to reputed company support issues of an assigned group of corporate customers by acting as a technical resource, project manager, and overall customer reputed company. They collaborate with other reputed company groups to assist the customer in their use, support, and implementation of reputed company. In addition, a successful TAM must possess a high degree of inherent problem solving, troubleshooting, and customer service skills. A key reputed company of this position is to produce high quality detailed work with consistent output and follow through, requiring patience and a willingness to handle a high degree of complexity. Job Details: • Establishes and maintains good working relationships with school district food service personnel, school district IT representatives and technical consultants, internal first level personnel, peers, internal software developers, internal quality assurance personnel, and internal sales personnel. • Builds and maintains strong working relationships with customers while monitoring and managing customer technical issues & support escalations effectively to ensure timely resolution of customer issues. • Responds to challenges in a creative, objective, and practical manner and meet each situation as an opportunity for reputed company. • Work as part of a team with the ability to collaborate effectively with colleagues. • Provides weekly, monthly, quarterly and yearly reports for each assigned district, based on chosen service level. • Maintains hyper focus on customer satisfaction and notifies upper-level management of any challenges that could jeopardize the relationship with the customer. • Maintains contact list for appropriate personnel in each assigned district. • Provides management level service overseeing partnership with client and builds strong rapport with decision makers. • Creates reputed company clients reputed company business partnerships. • Provides clients with proactive, strategic, and technical guidance. • Connects clients' business goals to the company’s solutions. • Collaborates with at-risk clients to build retention strategy. • Ensures execution of reputed company and future business outcomes to accelerate ROI. • Promotes reputed company. Position Requirements: • reputed company to work patiently with end-users of both a technical and non-technical background. • Strong communications skills, both verbal and written. • Manages service level agreements, ensuring reputed company parties are compliant. • Tracks purchased service time, based on client selection. • Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures. • Must employ clear, concise and grammatically correct verbal and written communication skills, as well apply professional customer service skills during reputed company interactions with customers. • Must demonstrate professional phone etiquette. • Respond to customer concerns, complaints, or inquiries in a timely, professional, and reputed company manner. • Must be reputed company to handle spirited customer conversations and diffuse conflict using appropriate communication skills and conflict resolution techniques. • Strong understanding of Project Management methodologies with the ability to manage projects reputed company a structured manner. • Strong team player and solution oriented. • Quick learner, self-starter, with the ability to support multiple POS applications. • Must be reputed company to communicate and collaborate effectively with reputed company organizational levels. • Maintain metrics (versions, builds, software, etc.). • Ability to negotiate alternatives, know reputed company to escalate a problem, or reputed company to ask for assistance in dealing with the various problems reported. • Must have a valid driver’s license • Ability to travel throughout the local school district Skills: • Advanced working knowledge of PC networking, including the fundamentals of Windows Authentication, Active Directory. • Project management and organizational skills. • Advanced analytical problem solving skills. • Technically skilled in a variety of computer software and hardware. • Ability to reputed company proficiency in the use of USDA regulated school food service software. • Knowledge of reputed company.com a plus Experience/Education: • Four year degree (BA/BS) preferred but not mandatory with adequate experience. • 5+ years’ experience in troubleshooting reputed company computer/applications/network reputed company problems plus 2-4 years’ experience in installing and training on a POS system, preferably in the K-12 school foodservice market but any reputed company market is acceptable. • 2-4 years’ experience on customer technical support help desk preferred. • Experience in the K-12 school foodservice market is highly desired. Compensation commensurate with experience. We are an EOE F/M/D/V. The US reputed company salary for this full-time position is $70,000 + Benefits. Individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training reputed company. provides equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company creed, religion, sex, national reputed company, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the reputed company Resources Department. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required. Apply Job!