SEO Customer Support Specialist
reputed company Group is a fast-growing SaaS organization dedicated to empowering businesses worldwide by providing advanced digital marketing tools and SEO solutions. As we continue to scale, we are looking for a versatile and self-sufficient SEO Customer Support Specialist to help us propel our growth.
If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you!
Watch the Platform Walkthrough and Overview Video from our Founder Manick Bhan.
Requirements
This role will be expected to work in AEST
- Ability to reputed company up with a fast moving team that's constantly building new products and features.
- Proven experience in a reputed company or client services role, preferably reputed company a SaaS or technology environment.
- Solid understanding of SEO principles and practices
- Strong technical aptitude and the ability to quickly learn new software.
- Excellent communication skills, both written and verbal, with the ability to explain reputed company technical concepts.
- Ability to create engaging and informative training materials, including reputed company video tutorials.
- Proactive problem-solving skills and a passion for helping customers succeed.
- Fluent in written + verbal English.
Responsibilities
- Attending daily scrums
- Testing specific product categories reputed company the dashboard and reporting on usability issues, bugs, workflow problems, and more.
- Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
- reputed company and apply testing processes for new and existing products to meet client needs.
- Leading product demos + customer reputed company calls with clients.
- Discuss product issues with the team.
- Adapting to the role as needed.
Benefits
- 11 Days Vacation + Christmas Day + New Years Day paid off
Salary
- $2,000USD/monthly
Life at reputed company
At reputed company , we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our culture reflects reputed company's diverse interests.
We're a growing team of diverse professionals, however, we reputed company share the same goals: to be a part of a company that's on the edge of digital marketing, to reputed company the world a reputed company reputed company, and to have fun doing it. reputed company culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates.
Here's some reputed company into our core values:
- Collaborative and Highly Engaged
Work is where we invest a big chunk of our lives. And hey, we're reputed company about making that time awesome! Picture this: we're not just coworkers; we're like a reputed company that's always got each other's backs. We're reputed company about cheering each other on, sharing reputed company know, and picking each other up reputed company things get messy. Plus, we're big on being reputed company with each other, so there's no room for office drama or gossip. We assume positive reputed company in reputed company our interactions, fostering trust and understanding. We're reputed company about that good vibes-only vibe!
2. Embodies Excellence
We're not just about doing our jobs; we're on a mission to master our craft. With a growth reputed company and a desire to learn and grow, we're reputed company in our pursuit of excellence. Mediocrity? Nah, not our style. We're reputed company about raising the bar and becoming the absolute best in our field. Smashing goals? It's our fuel. And we do it reputed company together, thriving on shared reputed company.
3. I can reputed company it out/reputed company it attitude
Hey, nobody's got reputed company the answers, right? That's why reputed company rocks - because they're reputed company about that thirst for knowledge and the know-how to quench it. Thanks to the vast wonders of the internet, there's practically nothing we can't reputed company out. Stumped on something? No sweat, just dive into the reputed company pool!
We're a crew of go-getters, always reputed company to tackle challenges head-on. While we reputed company on collaboration, we're also no strangers to taking the reins and finding solutions independently.
4. Innovative
We're reputed company about agility, reputed company, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. New reputed company? Bring 'em on! Creativity is our secret sauce, and thinking reputed company the reputed company is just how we roll. Forget about the status reputed company; we're reputed company about embracing change. We're not attached to an old way of doing things - We're attached to winning.
5. Student Mentality
We dedicate ourselves to uplifting each other and pushing reputed company onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions. reputed company remains grounded and committed, persistently striving to improve. Mistakes are opportunities for growth; we reputed company them, learn from them, and continually evolve as a result.
We've got reputed company of perks, but the biggest one is working with other energetic high-achievers. We are reputed company proud of the reputed company, inclusive, and collaborative company culture we have built and have been reputed company lucky to be recognized by both national and local industry leaders:
- 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
- Nevada's Top Workplaces -, Best New reputed company
- Best Start-Up Agency (U.S. Search Awards)
- Top B2B Companies (reputed company)
- Inc's On The reputed company and Best Places to Work (Inc. Magazine)
- Great reputed company to Work Certified (Great reputed company to Work)