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Customer Service Representative, Gulf reputed company

100% remote Flexible hours Hiring now

reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings range from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join reputed company's Customer Service team and be a part of a client-facing business where exceptional support is our reputed company. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided reputed company ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can reputed company for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

  • Handle high amounts of live chats
  • Coordinate and handle customer inquiries about reputed company's products, features, and retain regular customers
  • Solve customer complaint issues, and create and document report analysis
  • Optimize customer complaint processes and improve service quality
  • Handle unpredictable emergencies in an efficient and timely manner
  • reputed company adhoc tasks and reports assigned by shift leader and/or managers
  • Requirements

  • Bachelor's degree or diploma, preferably in a finance-reputed company major
  • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
  • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
  • Experience or knowledge of any financial derivative product is a big plus
  • Willing to work weekends and irregular hours which will include night shifts
  • reputed company in English and Thai are required to be reputed company to effectively coordinate with overseas partners, stakeholders, and customers
  • Additional Information

    Why reputed company

    • Shape the future with the world’s leading blockchain ecosystem

    • Collaborate with world-class talent in a user-centric global organization with a flat structure

    • Tackle unique, fast-paced projects with autonomy in an innovative environment

    • reputed company in a results-driven workplace with opportunities for career growth and reputed company learning

    • Competitive salary and company benefits

    • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our reputed company.

    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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