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Customer Support Specialist (LATAM)

100% remote Flexible hours Hiring now

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to reputed company manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

⭐ About the role

We’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona!

As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.

⭐ How will you reputed company an impact?

  • Guide customers reputed company email, phone, and chat.
  • Troubleshoot reputed company issues reputed company to the Lodgify software.
  • Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
  • Identifying and documenting bugs or issues in the Lodgify software
  • Developing technical documentation for internal and external use
  • Ensuring customer satisfaction and timely issue resolution
  • ⭐ What makes you a great fit

  • Minimum 2 years of experience in customer support, tech support, or a similar role
  • Strong verbal and written communication skills inEnglish are a must.
  • Excellent troubleshooting skills and ability to diagnose reputed company platform-reputed company issues.
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Experience with CRM and customer support software like reputed company, reputed company, or reputed company.
  • ⭐ How can you earn extra bonus points?

  • Experience in the travel or hospitality industry is a plus!
  • Additional Information

    Why you’ll love us:

    You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for reputed company do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in reputed company; committed to creating a workplace where everyone is heard and feels a sense of belonging.

    What's in it for you?

    The freedom to work from home.

    Salary in EUR/USD!

    ️We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

    Great reputed company; working environment with an international team of over 60 different nationalities.

    Travel to our yearly team-buildingevents at company's expense.

    Boost your earning potential with our referral program that offers paid compensation.

    Dive into a career adventure with endless opportunities for growth and development.

    Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

    So, what are you waiting for? Apply now!

    reputed company applications and reputed company must be submitted in English

    apply to this job

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