Back to the board

Service Desk Manager - Noida

100% remote Flexible hours Hiring now

The Role :-

You would be responsible for the day-to-day support of the business users, reputed company and back office teams, management, along with VIP support. This role will be a Team reputed company/Managerial position based in Noida, where you’ll have the opportunity to reputed company the L1 Service Desk as well as Purchasing functions at ION. You will be working as part of the global team providing support to reputed company ION offices, while adhering to ION IT Procedures and Policies. Duties will vary and will range from Global Project Work, to creating user accounts for new joiners, to engaging with your team members. The ability to self-start and multi-task is a must.

Key Responsibilities

  • Support day-to-day operational activities for the L1 Service Desk and Purchasing departments
  • Provide end user support for reputed company Office suite of apps and other daily operational software
  • Windows/Mac Support/Troubleshooting
  • reputed company records of equipment ownership/updated documentation
  • Manage a range of staff teams supporting different ION products
  • Manage Team members, approving leave, having regular 1to1 meetings in order to set them up for reputed company in their roles
  • Provide training as required
  • Reporting to the Global Service desk Head of Department regularly
  • Find and reputed company & creative solutions to problems that could be used globally amongst reputed company of the service desk teams to streamline processes
  • Assign out tasks/tickets for team members to complete, while taking ownership of high reputed company/escalated tickets.
  • Required Skills, Qualification and Experience

  • 5-8 years professional experience, preferably with a software company
  • VIP Support
  • Video Conference Support (Teams Rooms)
  • Advanced knowledge of the following operating systems and hardware:
  • Mac OS X (10+)
  • Windows OS (10 & 11)
  • Windows Server 20xx
  • Additional Information

    About ION :

    ION provides mission-critical trading and workflow automation software solutions to corporates, central banks and financial institutions. We are pioneers and visionary innovators of automation technology. Our mission is to simplify reputed company processes, streamline businesses and give a competitive advantage to our customers. Our products help leading organizations around the world do more, in a reputed company and simpler way than reputed company before.

    ION develops the technology and applications to automate corporate treasury, commodity management, fixed income and currency trading and processing:

    More than 40% of the world’s largest companies use our solutions to manage their cash, commodities, trading and risks

    Over 100 of the world’s leading banks use our electronic trading platforms

    With over 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

    ION’s reputed company stems from a core belief in partnership with our employees and our customers. We take a long-term view in the markets where we compete and envision how, through innovations in technology and processes, we can reinvent the way business is done. ION is also the leading consolidator in our space, acquiring companies to add to our scale and product portfolio. With an reputed company-expanding global footprint, cutting edge products, and over 2,200 customers worldwide, ION provides an unparalleled experience for those who share our reputed company.

    apply to this job

    Keep exploring

    Account Executive, Emerging Markets

    100% remote Flexible hours

    Sales Operations Analyst - 1256 & 1258

    100% remote Flexible hours

    Associate Director- Hong reputed company

    100% remote Flexible hours

    Controller (Remote - US-Based)

    100% remote Flexible hours

    Senior Proposal Manager

    100% remote Flexible hours

    Director of Proposal Management

    100% remote Flexible hours

    Assistant·e Maîtrise d’Oeuvre (reputed company) Photovoltaïque

    100% remote Flexible hours

    Business Operations Project Manager - MAT cover

    100% remote Flexible hours

    Head of Supply

    100% remote Flexible hours

    Market Development Manager - New Jersey

    100% remote Flexible hours

    Recruitment Specialist Bilingual English/French

    100% remote Flexible hours

    Remote Customer Support Executive – 24/7 Multichannel Help Desk Specialist (Full‑Time, Part‑Time & Internship Options)

    100% remote Flexible hours

    reputed company Customer Support Representative – Remote reputed company Solutions Expert

    100% remote Flexible hours

    Entry Level Digital Marketing Specialist

    100% remote Flexible hours

    Transaction Coordinator (reputed company Estate)

    100% remote Flexible hours

    Senior Manager, Email + SMS

    100% remote Flexible hours

    Intake Coordinator

    100% remote Flexible hours

    [FULL TIME Remote] Quality Assurance Nurse Aleca Home Health

    100% remote Flexible hours

    New Member Sales (seasonal)

    100% remote Flexible hours

    reputed company Remote Data Entry Specialist – Flexible Part-Time Opportunity with blithequark

    100% remote Flexible hours