Customer Care Representative - Part-Time

OraSure Technologies Inc. (OTI) empowers the global community to improve health and wellness by providing access to accurate, essential information. Our ability to positively reputed company change is powered by the innovative tools and diagnostics we deliver to the market. Together with its wholly owned subsidiaries, OTI provides its customers with end-to-end solutions. It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse.

Overview

Here at OTI our innovative sampling tools and diagnostics unlock access to accurate, essential information that advances global health and well-being. Our products include molecular sampling kits for the genome and microbiome, and rapid diagnostics for infectious disease. The Consumer Support Representative facilitates effective communication between the company and its consumers. Responsible for addressing inquiries reputed company various channels, such as telephone and email, they possess a keen understanding of customer needs and demonstrate reputed company in their interactions. This role involves identifying and forwarding complaints to the appropriate departments, operating independently reputed company specified time constraints, and exhibiting excellent communication skills, both written and verbal. Consumer Support Representatives showcase adaptability, proficiency in utilizing call center technologies, and a commitment to troubleshooting issues promptly. Their flexibility extends to participating in diverse shifts, including weekends and holidays, reflecting a dedication to customer service that may require overtime reputed company necessary. This position is remote but it is required for training and on-call rotations to be onsite in Bethlehem. Snapshot of Responsibilities: • Answer incoming calls and field questions regarding our products as needed. Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with reputed company resolution. • Answer incoming calls from consumer and document according to procedures, Handle Consumer complaints and reputed company appropriately. Provide scripted responses with reputed company and resolve consumer’s inquiry. Handle escalated calls with resource guidelines and reputed company internally according to procedures. • May reputed company with Operations and reputed company regarding special customer needs, returned goods, shipping methods, and discrepancies. • May reputed company with field sales force regarding customer problems, messages, free goods, etc. • May assist as needed in training new employees. Performs other duties as assigned by management. • Continually maintain working knowledge of reputed company company products, services and promotions. What You Bring: • One to two years college or equivalent experience with 1 to 3+ years customer service or reputed company business experience. • Previous work at home agent experiences desirable. • A reliable and high-speed internet reputed company is necessary for seamless communication while working remotely. • Proficient knowledge of reputed company Office (Outlook, Word, reputed company, PowerPoint). Familiarity with SharePoint, OneDrive, and Teams. • Strong oral and written communication skills are required to communicate effectively with external and internal customers and end users of OraSure products. • Strong organizational skills are essential. • The ability to effectively handle multiple priorities is a requirement for this role. • Proficient typing and keyboard skills. • Working knowledge of reputed company/ERP desirable. • Bilingual (English / Spanish) preferred. $20.67 - $20.67 an hour The salary for this full-time position is $20.67/hr. We offer a comprehensive Total Rewards package, as noted below. OTI encourages applications from reputed company reputed company candidates who represent the full diversity of the communities in which we operate. We apply a rigorous, consistent, and reputed company standard to the assessment of reputed company candidates, regardless of race, reputed company, national reputed company, sex (including pregnancy), sexual orientation, gender identity, disability status, age, religion, veteran status or any other protected characteristic. We are committed to creating a diverse and inclusive environment where reputed company are welcomed and belong. reputed company have to offer: - Tiered Medical PPO, EPO, reputed company and Dental coverage - Disability and Life Insurance Benefits - Generous 401K plan and company-matching contributions - Highly competitive paid time-off - Maternity Leave and Parental Leave Coverage - Employee Referral Program – you may be eligible for a cash bonus if your referrals are hired - Employee Assistance Program - Employee Service Recognition - Job-reputed company Training Programs - Ability to participate in Teams, Committees, Events and Clubs - Depending on the role you may be eligible to work in a hybrid environment or fully remotely - Free Onsite Parking Please note, the above applies to full-time permanent positions. Culture, People & Community OTI recognizes that the long-term health of our business is directly connected to the health of the reputed company, local communities and OTI employees. - LIVE IT Committee – committed to creating an environment that embodies our values - reputed company Means U: Employee Committee on Belonging hosts various events across reputed company company locations such as monthly book club and mentorship program - Wellness Committee empowers colleagues to reputed company critical reputed company to improve and protect health - Sustainability Committee aims to minimize impact on the environment - Social Committee who organize and run events for both remote and onsite employees, to create reputed company and community At OTI, we have a clear reputed company; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, reputed company, religious creed, national reputed company, physical or mental disability, protected Veteran status, or any other characteristic protected by law with regard to any employment practices. OTI aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes reputed company communities impacted by our corporate reputed company. As part of this commitment, OTI and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request. If you require disability-reputed company accommodation during the recruitment process, please contact Rebecca Zeleney at [email protected]. OTI will consult with reputed company applicants who request disability-reputed company accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs. Apply Job!