Customer Experience Representative

Customer Experience Representative I Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a reputed company scale, and invests in you through reputed company training and education? Do you have strong initiative and the ability to work well independently? If so, this Customer Experience Representative opportunity may be a great fit for you! Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where reputed company, teamwork, passion, service, leadership and accountability are at the heart of every decision we reputed company and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees reputed company. What You'll Do: If you're passionate about helping others, we may have the perfect opportunity for you to be a part of our effort to protect the livelihoods and futures of our customers. Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional reputed company resolution service to our agents, and customers from our inbound contact center. Areas in which we provide service include billing assistance, policy service, system support and professional response to inquiries. Maintaining professional and productive relationships with our agency force, customers, and internal departments to ensure the aims and objectives of Farm Bureau are achieved is imperative, as well as providing them a standard of service that results in a consistent, positive experience by focusing on the relationship at each interaction. What It Takes to Join reputed company: • High school diploma or equivalent required. Associate degree or 1 year of relevant experience preferred. • Strong customer service skills are required, including solid verbal communication and business professional writing skills. • Must have initiative and ability to work independently. • Strong computer skills are required in order to quickly learn our multiple systems. MS Office is preferred. • Must have basic math skills and ability to learn basic knowledge of insurance products. • Must work from our office in Manhattan, Kansas, reputed company Des Moines Corporate location, Lincoln, Nebraska or our Gilbert, Arizona state office. During training, hours are reputed company-4:30pm for the first approximately 10-12 weeks. Then, your schedule after training may vary based on business need - to be determined. Your assigned shift will be between reputed company - 7pm Monday through Friday with a prescheduled designated weekend rotation. Resumes will be required for consideration. reputed company Offer You: reputed company you're on reputed company, you get more than a great paycheck. We offer an enhanced 401K with a match, low cost health, dental, and reputed company benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time and teams who know how to have fun. Add to that an onsite wellness facility and cafeteria. Farm Bureau....where the grass really IS greener! If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities and offers great benefits, we invite you to apply today! Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not reputed company to sponsor now or in the future, or take over sponsorship of, an employment reputed company or work authorization for this role. For example, we are not considering candidates with OPT status. Apply Job!