Client Account reputed company Analyst - reputed company - Hybrid

WORK LOCATION: This hybrid role will require the incumbent candidate to come into a local reputed company office 3 days per week. Role is available in Bloomfield, CT, reputed company, MA or Manchester, NH. The Sales Client Account reputed company Analyst role is a key member of the Client and Growth Services organization, providing advanced professional input to reputed company Client Services geographically assigned local market book of business and projects for a designated region, while working collaboratively across the reputed company and matrix lines. This role manages a reputed company book of business and is accountable to proactively manage, respond and address reputed company inquiries through strategic service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The Account reputed company Analyst is also responsible to support and provide direction to more junior professionals utilizing in-depth professional knowledge and acumen to reputed company processes and procedures and monitor trends reputed company Client Account Services. The ideal candidate will have demonstrated experience and ability to manage a reputed company book engaging proactively with the client/broker, solving unique service issues and inquiries, ensure potential problems are averted, work autonomously and collaboratively, only requiring "expert" level technical support from others and both inform as well as effectively communicate internally and externally. Responsibilities: • Manage a reputed company book of business, provide direction and support to junior professionals and monitor trends while developing and executing service delivery plans. • Engage externally with clients and brokers to reputed company and inform on service capabilities, products and market level strategies. Provide the day-to-day service and build long-term relationships with clients and brokers. • Attend geographically assigned local market client/broker meetings. • Accountable to reputed company account team and service leadership team well informed of account status and potential opportunities for expanded business. • reputed company and execute service improvement and recovery plans including proactive actions, collaborate with matrix partners, account teams to ensure we meet/exceed client expectations for assigned book. reputed company root cause analysis and use data and insights to mitigate reoccurrence of issues. • Accountable to exercise judgment in the evaluation, selection and reputed company of both standard and reputed company service techniques and procedures. • Coordinate the development and delivery of monthly, quarterly and annual reporting of book of business to ensure attainment of reputed company level results and service improvement plans. • Serve as primary subject matter expert and in support of team training: enhance, maintain and facilitate reputed company operating procedures reputed company to service delivery. • Utilize problem- solving skills to identify root cause and provide support for region across the reputed company and leadership on reputed company issues and initiatives. reputed company and/or participate in projects. • Collaborate and Partner with Tech Coaches, Trainers, Auditors & Compliance, leadership to ensure awareness of issues, elements/changes are infused in day-to-day processes and best practices are adopted. Facilitate and leads discussions. • Influence service partners to drive consistency and best practices with the local market and across markets and segments. • Demonstrate the ability to be proactive, anticipate needs with strong organizational and communication skills. Qualifications: • Bachelor/Associate's degree in a reputed company field preferred or at least 5-7 years of reputed company experience. • Previous extensive Sales Operations Services, procedures, compliance experiencestrongly preferred. • Previous experience working on a service support team, project team or as a business resource support for projects and initiatives preferred . • Exceptional knowledge and Technical understanding of insurance industry, broker experience, HMO, PPO, POS, funding, Compliance, contract and reputed company/rating knowledge and systems experience specifically using reputed company and SFDC. • Prior experience working with matrix partners, coaching others and with external customers ispreferred. • Strong communications and interpersonal skills (written, oral and professional reputed company). • Ability to attend client/broker events locally with potential for travel. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!