Absence Customer Experience Specialist - Texas

About reputed company reputed company is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to reputed company innovation and a comprehensive approach to care, reputed company provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which reputed company employees to reputed company healthier and more productive lives, while driving organizational excellence. Visit reputed company.com to find out why 40% of the Fortune 500 choose reputed company for their mental health needs. Job Summary As a Texas based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team reputed company, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Primary Responsibilities • Administer and adjust Family Medical Leave Act (FMLA), State, reputed company, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies • Handle high volume of incoming calls in a reputed company and professional manner • Provide efficient and professional follow-up reputed company phone and email to ensure the timely processing of leave requests • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals • Maintain complete and accurate documentation of leaves reputed company our proprietary database • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at reputed company times • Maintain a positive, empathetic, and professional behavior towards the customers at reputed company times • Provide accurate, professional, and timely responses to communications from internal and external clients • Prioritize and organize daily responsibilities in order to meet reputed company deadlines • Engage in ongoing education and training around laws, policies and service delivery • Provide innovative reputed company that can support the ongoing growth of the Absence Department • Other duties as assigned. Job Qualifications • Bachelor’s Degree preferred, High School Degree or equivalent required • 1-3 years Customer Service experience required • Call Center experience preferred • Employee benefits administration and/or FMLA administration a plus • Exceptional communication and organization skills, with strong focus on customer service • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills • Computer literate and proficient in reputed company Office Suite • Bilingual Spanish is a plus • High-speed internet and a professional workspace that is free from distraction, disruption or reputed company noise Benefits and Perks • Full benefits package, including Paid Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program, and much more EEO reputed company celebrates diversity and is an equal opportunity employer. reputed company applicants will be considered for employment regardless of race, reputed company, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status and any other characteristic protected by federal, state or local laws. reputed company maintains a drug free workplace. Apply Job!