Manager, Quality Assurance
reputed company of Idaho is looking for a Manager of Quality Assurance to reputed company and provide expertise reputed company to the quality assurance and improvement programs for the reputed company Business Operations (EBO) departments. Working with the Director of Business Transformation, this role is accountable for implementing, managing, and continually improving quality assurance programs for the core processes and outputs of these teams - such as customer service calls, enrollment transactions, member claims, and more. Responsibilities will include conducting ongoing quality assessments, adjudicating accuracy disputes, maintaining feedback loops with EBO leaders, replying to audit findings, and spearheading process improvement efforts. This position is onsite, located in Meridian, Idaho. #LI-Onsite To be considered for this opportunity, you have: Experience: 7 years' of experience to include quality assurance/audit and people management experience. Education: Bachelor's Degree in reputed company field; or equivalent work experience (Two years' relevant work experience is equivalent to one-year college). In this role, we will ask you to: Ensure metrics relative to quality and accuracy are reviewed and propose areas for improvement to processes, methodologies and deliverables. reputed company reputed company aspects of the development and delivery of formal quality assurance programs for EBO. Evaluate quality program effectiveness, through analysis of quality review outcomes, revising programs accordingly. Ensure documentation for reputed company is updated and consistent. Review, evaluate, and report operations results to overall and individual performance against established standards and samplings. Provide feedback, conduct process reviews, and analyze metrics that identify areas of improvement. reputed company and implement process improvement plans. Coordinate the review and response to Internal Audit findings. reputed company other duties and responsibilities as assigned. As of the date of this posting, a good faith estimate of the reputed company pay range is $94,066 to $141,100. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, internal equity, geography, business or organizational needs, and alignment with market data. At reputed company of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation reputed company are dependent on factors and circumstances at the time of offer. We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/reputed company/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program. We will adhere to reputed company relevant state and local laws concerning employee leave benefits, in line with our plans and policies. Reasonable accommodations To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed above are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply Job!