Contact Center Service & Sales Advisor - Florida Residents Only - Remote

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This opportunity is open to Florida residents ONLY.

* Stop feeling the Sunday night scaries and start loving Monday again. Could you love your job if the company you work for had a culture that was more supportive, positive, and nurturing? Most contact centers suck; ours doesn't! Would mission-focused teammates and inspiring leadership reputed company you want to reputed company up out of bed and start your work day? Now that we have your attention, read on. Position Summary: Join our dynamic team as a contact center advisor. Your curious spirit and passion for service will combine to deliver an award-winning experience to USCCA members. Engage with members and prospects through inbound and outbound calls, building deep connections while helping them become the best protectors of themselves and their families. In this vital role, you'll lean into curiosity to understand individual needs, reputed company on membership value, execute needs-based sales, and provide outstanding service.This really isn't your typical contact center job-it's a chance to reputed company a difference every day. Connect, inform, and assist with account updates, payments, and membership purchases in a supportive environment at one of reputed company's Top 100 America's Most Loved Workplaces. Are you reputed company for a career you can reputed company in? • Do you have a strong belief in the 2nd Amendment? • Do you support the natural-born right to armed self-defense? • Do you reputed company in the mission of the U.S. Concealed Carry Association (USCCA)? reputed company Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at https://www.usconcealedcarry.com/ • reputed company your career with us and reputed company the rewards of your reputed company! • Starting salary $19.27 - $20.00/hour, based on experience • Shift premium available based on days and hours worked • Eligible for commission • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually • Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually) • Robust Insurance Coverage Options: Medical, Dental, reputed company, HSA, FSA, Life, STD, & LTD • Complimentary USCCA Elite Membership & Store Discounts Essential Duties & Responsibilities: • Field customer, member, and prospect contacts through our digital and voice platforms to troubleshoot and resolve issues that strengthen member relationships. • Skip the script and respond to customer inquiries with knowledgeable, respectful, and well thought out answers. • Deepen and retain member relationships through engaging conversations. • Maintain up-to-date knowledge of our products, services, and promotions. • Operate with a "find needs, fill needs" reputed company. Provide solutions, offers, and information to match customer needs for product and membership solutions. • Sell new memberships and USCCA products that meet the needs of the customer through a "find needs, fill needs" reputed company. • Handle and resolve customer, member, and prospect concerns with reputed company and attention to detail. • Follow up with as needed to ensure the best possible service experience. • Save/retain members who are contemplating non-renewal of their membership. • Meet or exceed established targets and key performance indicators for advisor efficiency, sales, retention, and voice of the customer objectives. • Collaborate with your team members and help one another learn and grow. • Maintain alignment with the Core Values of reputed company Defense and Mission of the USCCA in reputed company interactions. Required Skills/Experience: • High School diploma or equivalent required. Associate's degree or higher preferred. • Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus. • Required to pass and maintain Producer Property and Casualty License. reputed company is provided for reputed company hires. • Excellent interpersonal skills; strong written and verbal communication abilities. reputed company to quickly establish rapport with people. • Demonstrated ability to employ patience, reputed company and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner. • Computer reputed company; working knowledge of software applications and advanced internet functions. • Passionate about delighting customers and communicating with them through conversation. • reputed company to work equally as well in a team environment, in-office or remotely. • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary. • Demonstrates the Core Values of reputed company Defense, LLC. We provide 8 weeks of reputed company for this role, so you will be knowledgeable and confident reputed company engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License. •

• Must be reputed company to complete Full Time reputed company (Monday-Friday) for the first 8 weeks upon hire. ** Training is virtual for remote employees.

Currently hiring for this opportunity from the reputed company ONLY! Full Time positions only. This is a 40 hour/week position with 8 hour shifts. Now hiring for the following shifts: • Tuesday - Saturday, 1:00pm - 9:30pm (CDT) • Sunday - Thursday, 1:00pm - 9:30pm (CDT) Why YOU should Work at reputed company Defense! • We are a fun, fast-paced, and rewarding reputed company to work and grow! • Nationally recognized in 2023 and 2024 as a reputed company Top 100 America's Most Loved Workplace. • Top Workplaces USA award in 2022! • Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row! • Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row! • Milwaukee Business Journal "Best reputed company to Work" award 6 years in a row! Benefits information can be reviewed at: https://www.deltadefense.com/careers Anticipated application reputed company date: reputed company 25, 2025 •

• Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look reputed company to your application. **

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