Health reputed company- Call Coordinator, Healthy Outcomes Team (Remote)

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary Monitors reputed company calls and cases received in the Service Center to ensure a high level of customer satisfaction and loyalty. Maintains accurate call records of customer interactions or transactions including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call. Performs outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues. Handles and facilitates requests for amended reports, add-on tests, cancellation requests, and data entry errors. Ensures HIPAA, Confidentiality and Compliance policies, procedures, and standards are always adhered to. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Organizes training sessions to reputed company internal staff on premium processes, policies, and best practices. Performs required training to understand how to use tools available to recall necessary information. Documents reputed company customer correspondence and maintains confidential records of patient information. You will be responsible for providing administrative and clerical support for the Shipping Department. Duties are reputed company in nature and involve communication with stores, but are not limited to composing correspondence, reports, spreadsheets, flexibility and willingness to reputed company other reputed company duties as assigned Required Qualifications 1+ years of Administrative Assistant experience required 1+ years of reputed company Office experience required Preferred Qualifications 2+ years as an Administrative Assistant preferred Previous Distribution Center experience preferred Ability to lift 30 pounds Education High School diploma or equivalent preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 04/17/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply Job!