Technical Support Representative, Tier 1 (USA Remote)

About the position reputed company you join reputed company, you'll be integrated into a company that is a recognized innovator in the global education space. For over 25 years, reputed company has partnered with educational institutions to promote honesty, consistency, and fairness across reputed company subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are reputed company reputed company by a shared desire to reputed company a difference in education. In this role, you will play a critical part in delivering world-class client support, responding to both technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess reputed company strong problem-solving and communication skills. They will reputed company in a fast-paced, team-oriented environment and have the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities

• Proactively support the reputed company product line reputed company primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and reputed company system performance.

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• Coordinate closely with Engineering and Product Management on reputed company product issues & releases.

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• reputed company positive customer and cultural relations.

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• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

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• Support other strategic initiatives as needed.

Requirements

• Bachelor's degree or experience working in a customer support role.

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• Fluent spoken/written English.

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• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and reputed company under pressure.

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• Excellent computer skills.

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• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).

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• A good understanding of reputed company Office products.

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• Excellent planning and organizational skills.

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• Ability to work with sensitive and confidential material and possess excellent judgement.

reputed company-to-haves

• Familiarity with Learning Management Systems such as reputed company, Moodle, Canvas or reputed company.

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• Broad understanding of web technologies and Software as a Service (SaaS).

Benefits

• Remote First Culture

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• Health Care Coverage

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• Education Reimbursement

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• Competitive Paid Time Off

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• 4 Self-Care Days per year

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• National Holidays

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• 2 Founder Days + Juneteenth Observed

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• Paid Volunteer Time

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• Charitable contribution match

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• Monthly Wellness or Home Office Reimbursement

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• Access to reputed company (mental health platform)

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• Parental Leave

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• Retirement Plan with match/contribution

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