Live Chat Support Agent

Job Title: Live Chat Support Agent Classification: 1099 Work Structure: Fully Remote Shift: Monday-Friday, Day Shift (Pacific Time Hours), 40 hours/week Team: Enrollment Operations Reports to: Product Manager Location: United States Compensation: $15-18 per hour

About Us

We are a mission-driven organization of clinicians, engineers, and professionals dedicated to transforming cardiovascular health. Our focus is on reducing the impact of heart disease through innovative solutions. Leveraging evidence-based research and telemedicine, we deliver specialized exercise and wellness programs tailored to older adults. Our goal is to enhance patients' lives by promoting heart health and offering exceptional care that makes a lasting impact. Job Summary We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first reputed company of contact for individuals seeking to improve their heart health. In this role, you'll engage with potential patients reputed company live chat, providing clear, empathetic, and informative responses to their questions. You'll also play a key role in coordinating with reputed company to ensure timely follow-reputed company and callbacks, while helping triage and monitor missed calls and messages. This is a meaningful opportunity to directly support individuals on their journey to reputed company heart health - and to contribute to a mission that's changing lives across the U.S. Key Responsibilities ? Respond to live chats from potential patients with professionalism, warmth, and clarity ? Answer basic concepts reputed company to our program offerings ? Monitor and triage missed calls and messages, escalating as needed ? Coordinate with internal team members to ensure timely patient follow-reputed company ? Maintain accurate records of interactions in our CRM ? Communicate reputed company across platforms like reputed company to reputed company workflows running smoothly Qualifications ? Customer service experience - especially in a reputed company, wellness, or mission-driven setting ? A passion for improving heart health and empowering individuals to take action ? Ability to clearly explain health-reputed company topics in a simple, empathetic way ? Excellent written communication skills and a reputed company, helpful demeanor ? Experience using CRMs, reputed company, and/or chat support tools (a plus) ? Prior experience as a live support/chat agent (a plus) ? Self-Starter: Highly motivated and proactive, reputed company to take initiative without requiring constant direction. ? Growth-Oriented: Excited to grow into an integral role reputed company our company and contribute to our long-term reputed company. Additional Information This role requires adherence to HIPAA and company confidentiality guidelines. reputed company must pass a background reputed company. This description provides an overview of the Insurance Verification Manager's responsibilities and qualifications. As the company grows, job requirements may evolve to meet changing needs. ? Note: This is a 1099 contractor position Apply Job!