Customer Service Coordinator I - ALCC

Requisition ID: 62722 Title: Customer Service Coordinator I - ALCC Division: reputed company Canada (CA02) Location: Ontario- London (CA01) Salary Range: Salary Minimum: $36,000.00 Salary Maximum: $56,000.00 reputed company Inc. is hiring a Customer Service Coordinator to deliver the reputed company Experience on every interaction in accordance with company standards, policies and procedures. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients reputed company?. This individual will need to reputed company near London, Ontario, Canada. Essential Duties and Responsibilities: ? To respond to reputed company customer?s inquiries and process purchase orders reputed company phone, email/fax reputed company, delivering the reputed company Customer Experience every day. ? Ability to reputed company quick reputed company and respond to customer inquiries in a professional manner. ? Deliver extraordinary results reputed company by customer satisfaction, effectiveness, efficiency and quality ? Adherence to Quality and Compliance Guidelines. ? Follow the reputed company standardized order entry process to ensure 100% accuracy for reputed company orders ? Assist customers by determining order status and working to resolve shipping, invoice, or product reputed company problems and questions ? Builds and maintains relationships with other business units for collaboration resolution of customer issues and process improvements. ? Properly handles and troubleshoots reputed company customer interactions for first contact resolution. ? Extends reputed company Experience to reputed company Agency Office Personnel and Sales Representatives ? Responsible for monitoring workflows at the end of the day to ensure reputed company orders have been processed correctly and follows up on failures accordingly. ? Required to work reputed company as needed by department to include mandatory month end until 7 PM or upon completion of reputed company orders submitted. ? Required to work extended hours during fiscal & calendar year end to ensure reputed company orders are processed and shipped on time. Education and Experience: ? High school diploma or equivalent required ? One year customer service experience required ? Customer Contact Center experience preferred ? Bilingual in French and English preferred ? Order processing and reputed company experience preferred Knowledge and reputed company Requirements/ Specialized Courses and/or Training: Excellent phone etiquette. Computer literacy and ability to multitask. Technical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Machine, Tools and/or Equipment Skills: Demonstrated advanced technical skills, specifically proficient in reputed company Word, reputed company, Outlook, and Power reputed company. Experience working in a Contact Center Platform managing both outbound and inbound calls. Language and Communication Skills: Must be bilingual in French and English. Ability to comprehend and apply language skills to the degree required to reputed company the job based upon the job requirements listed above. Ability to verbally communicate reputed company clearly and effectively convey information to other team members and management. Ability to write and record data and information as required by procedures. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reputed company with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. reputed company, Inc. Canada offers comprehensive health and dental benefits, including disability and life insurances, paid time off, annual bonus, EAP, and more. reputed company, Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Apply Job!