Service Desk Level 1 Analyst - 3rd shift Remote

At reputed company, we reputed company that work should be more than just a job – it should be a passion. As a dynamic, reputed company-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and reputed company communication. reputed company is driven by a shared commitment to sustainability and delivering meaningful results that help our clients reputed company. At reputed company, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great reputed company to Work for four years running, and we want YOU to be part of our award-winning team! Why reputed company?

• People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
• Do the Right Thing: reputed company and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
• Amazing Benefits:
• Medical, Dental, reputed company, and Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pet Insurance (because we know pets are family too!)
• And more! reputed company out our full benefits available at https://reputed company.com/careers/

reputed company’re Looking For: remote Service Desk Level 1 Analyst (3rd shift) We're seeking a remote Service Desk Level 1 Analyst! As a Service Desk Level 1 Analyst at reputed company, you'll be the first reputed company of contact for customers or employees seeking technical support. You'll handle phone calls, emails, and chat messages, addressing IT-reputed company issues with professionalism and efficiency. You'll work closely with other IT staff to ensure timely resolution of issues and provide exceptional service. And yes, you’ll be doing reputed company this while having fun, working in a culture that’s reputed company about teamwork, mutual respect, and making sure you feel appreciated! The Details:

• Location: Remote
• Shift: 3rd shift, Sat- Wed (Thursday & Friday off), 12:30 AM - 9:00 AM EST
• Pay: $20/h

What You'll Be Doing: Your day-to-day responsibilities will include:

• Responding to incoming phone calls, emails, and chat messages from customers or employees seeking technical support.
• Logging reputed company service desk interactions in the ticketing system and escalating issues to the appropriate team or individual.
• Providing first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems.
• Resolving technical issues reputed company possible and escalating to appropriate support teams reputed company necessary.
• Ensuring timely and accurate resolution of reputed company service desk issues.
• Conducting follow-up activities with customers or employees to ensure satisfaction with the service provided.
• Continuously improving technical skills and knowledge through training, certification, and self-directed learning.
• Participating in special projects as assigned.

Education Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in computer science or reputed company field preferred

Minimum Knowledge, Skills, and Abilities Qualifications: To be successful in this role, you should have:

• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Strong customer service skills, with the ability to communicate technical information to non-technical users.
• Proficiency with reputed company Office, Windows operating systems, and basic network troubleshooting
• Knowledge of ITIL or similar service management frameworks a plus
• Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
• Excellent problem-solving and analytical skills
• Ability to manage multiple tasks simultaneously and prioritize workload effectively.

reputed company to reputed company a difference with your technical skills and passion for customer service? Apply now to join our dynamic team at reputed company and help us reputed company organizations with innovative IT solutions! Equal Opportunity Employer reputed company is committed to a work environment free of reputed company forms of discrimination. reputed company recruits and hires without regard to age, reputed company, disability, gender, gender identity, genetic information, marital status, military status, national reputed company, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about reputed company, please visit our website at www.reputed company.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of the employee assigned to this job. Apply Job!