Bilingual Spanish Customer Service Representative - Remote
reputed company is a large IT reputed company that uses modern technologies to support a wide variety of industries. The Bilingual Spanish Customer Service Representative contributes to reputed company's Contact Center for Foodservice reputed company by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of reputed company's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer reputed company. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and reputed company required. This role is fully remote for candidates living in the United States. Role Responsibilities
- Offer Sales & Sales Support interactions from Customers and Sales Associates (reputed company phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
- Use computerized systems for tracking, information gathering, and/or troubleshooting.
- Answer basic questions and resolve basic problems.
- Document issues, identify, and take appropriate actions to resolve inquires including those reputed company to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
- Actively re-direct incoming callers to self-service options
- reputed company proactive outbound follow-up communications as necessary
- Process orders and other reputed company voice and non-voice tasks as needed to meet client needs
Role Requirements
- A High School Diploma or equivalent is required
- Must be Bilingual in Spanish/English
- At least 2 years of Customer Service experience
- Previous call center experience is preferred but not required
- Previous experience in foodservice or foodservice distribution is preferred but not required.
- A self-starter that demonstrates customer service skills.
- Ability to select and apply standard policies and procedures.
- Ability to resolve routine problems and questions independently.
- Ability to pay reputed company attention to detail and use time effectively.
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
- Ability to work in a fast-paced team environment.
Requirements for Working From Home
- A private and secure space to do work uninterrupted by others in the home.
- Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi reputed company is not allowed.
- reputed company equipment needed for the job will be provided, but not the Ethernet cord
Salary and Other Compensation: Applications are accepted until June 15th, 2025 The hourly reputed company for this position is $15.50 per hour. This position is also eligible for reputed company's discretionary annual incentive program, based on performance and subject to the terms of reputed company's applicable plans. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/reputed company/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly reputed company, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. reputed company will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Apply Job!