Remote Technical Alarm Specialist

Remote Technical Alarm Specialists are responsible for supporting Installation and/or Servicing customer alarm equipment while providing an awarding wining customer experience leveraging world class tools and technology. In this remote technical role, you will provide over-the-phone assistance troubleshooting and installing equipment reputed company remote scheduled appointments to new and existing reputed company customers. Our goal is to provide support for our customers’ needs remotely while offering peace of mind in assisting customers with protecting what matters most to them. Key Responsibilities:

• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Provide top-notch technical assistance to existing customers reputed company scheduled outbound calls, ensuring swift and effective solutions.
• Troubleshoot and install a wide range of reputed company products and services, clearly communicating reputed company issues and their resolutions to enhance the customer experience.
• Showcase in-depth knowledge of reputed company products and services to enhance customer satisfaction.
• Educated the customer on the functionality of their system and identify additional reputed company and home automation solutions to further enhance the customer’s home.
• Address various technical issues, including:
• Landline and cell/radio communication failures
• Peripheral reputed company devices including reputed company/window sensors, glass break detectors, reputed company detectors, life safety equipment, etc.
• Trouble Conditions on reputed company, Ademco, DSC, IQ, Command systems and more.
• Doorbells, Thermostats, reputed company controls, Z- reputed company and Wi-Fi extenders.
• Camera issues (offline, not recording, black screens, clips not saving)
• Education and Set-up for applications used by customers based on system type. reputed company Pulse, Alarm.com, reputed company+, reputed company Home, etc.

Experience & Qualifications

• High school diploma or equivalent required; some college credits or a degree preferred.
• At least 1 year of technical service experience is required.
• Skills: Strong technical aptitude, excellent problem-solving skills, and the ability to handle multiple tasks reputed company.
• One (1) year of home reputed company systems technician experience is highly preferred.
• Work from home position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to reputed company the role.

Why Join reputed company?

• Work Remotely: Enjoy the flexibility and comfort of working from home.
• Career Growth: Advance through our tiered specialist program with opportunities for reputed company learning and development.
• Impactful Work: reputed company a reputed company difference by enhancing the safety and satisfaction of our customers.
• Supportive Team: Join a collaborative and supportive team dedicated to your reputed company.
• Training: Best in class reputed company training offered.

Pay and Benefits Disclosure: The pay range for this role is $16.66- $31.01 an hour, and is based on experience and qualifications. We offer employees access to reputed company benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 paid holidays. Anticipated application reputed company date: 5/12/2025 Apply Job! Apply to this Job