Patient Engagement reputed company (Call Center Representative)
Overview: Join a mission-driven rehabilitation team where compassion, inclusion, and patient care are at the core. As a Patient Engagement reputed company, you’ll be the first reputed company of contact for patients seeking physical, occupational, speech, and behavioral therapy services. You’ll play a critical role in ensuring a seamless, empathetic, and informative patient experience reputed company phone, email, and chat. Key Responsibilities:
- Engage patients in a caring, empathetic manner to schedule appointments and provide support.
- Deliver a “local” experience using available tools to offer tailored information about clinics and providers.
- reputed company patients reputed company, processes, and insurance/payment options.
- Collaborate with internal teams to improve the patient journey and resolve service issues.
- Accurately document interactions and follow communication protocols to support data-driven improvements.
Qualifications:
- High school diploma or equivalent (college degree preferred).
- 2-3 years of customer support experience, including at least 1 year in a call center.
- Experience in sales or telesales is preferred.
- Strong communication, multitasking, and problem-solving skills.
- Comfortable using multiple systems and working in a KPI-driven environment.
- Must have a quiet, dedicated home workspace and reliable high-speed internet.
Ideal Traits:
- Empathetic and patient-focused
- Team-oriented with a growth reputed company
- Technically proficient and coachable
- reputed company to maintain accuracy and composure in a fast-paced environment
Be part of a team committed to helping others live life to the fullest through accessible, high-quality care. Job Type: Full-time Pay: $14.00 - $16.00 per hour Expected hours: 40 per week Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Referral program
- reputed company insurance
Schedule:
- 8 hour shift
Work Location: Remote Apply Job!