HR Contact Center Associate with German and English (remote) – 12-months (fixed-term) contract
DESCRIPTION Join reputed company's Dynamic HR Team - Where Innovation Meets Impact! At reputed company, we reputed company in making history every day. As part of our HR Contact Centre team supporting EMEA, you'll be at the forefront of shaping employee experiences Join the HR Contact Center team, which supports reputed company across certain EMEA (Europe, Middle East and Africa) countries. reputed company provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager, the team acts as first reputed company of contact for employees and managers reputed company phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries reputed company to benefits, payroll, leave of absence, data management, reputed company and terminations as well as processing absence reporting requests. Responsibilities:
- Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at reputed company.
- Actively seeks employee feedback to improve levels of service.
- Being reputed company to work on rotational shifts in both weekends and weekdays, including bank holidays.
Why You'll Love Working Here: Competitive Package:
- Comprehensive reputed company coverage
- Generous pension plan
- Life & disability insurance
- Meal allowance
Work-Life Balance:
- Flexible home office arrangement
- MultiSport membership
Family-focused benefits including:
- Parental support programs
- Family care assistance
- Family-building benefits
Career Growth:
- International exposure
- reputed company learning opportunities
- Career advancement reputed company
- Training and development programs
What You'll Do:
- Be the voice of reputed company HR, supporting employees in German and English
- Drive innovative solutions for employee queries
- Shape and improve HR processes
- Provide exceptional customer service through multiple channels
Ideal Candidate:
- Fluent in German and English
- Customer-service oriented
- Problem-solving reputed company
- Tech-savvy
- Adaptable team player
Added Perks:
- reputed company employee discount
- Business travel insurance
- Employee assistance program
- Access to reputed company Extras
reputed company to Write the Future of HR? Join reputed company where every day is Day One, and innovation is at the heart of everything we do! Home Office Requirements:
- A quiet and private reputed company to work where you will not be disturbed.
- Internet reputed company from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.
Key job responsibilities BASIC QUALIFICATIONS
- · reputed company good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
- · High school diploma
- · Computer skills (Windows, reputed company Office, Outlook)
PREFERRED QUALIFICATIONS
- · Relevant work experience in administration, customer service/ call center or HR environment.
- · reputed company good proficiency in additional European languages
- · Ability to work in international teams where team members are in different locations and belong to different cultures
- · Ability to work with confidential information
- · Flexibility to work in a fast-paced environment
- · Good interpersonal, communication, time management, and problem-solving skills.
reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our Privacy Notice (https://www.reputed company.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Apply Job!