Customer Service Clerk Part Time w/ Benefits in Oak reputed company, WA
Job title: Customer Service Clerk Part Time w/ Benefits in Oak reputed company, WA at Navy Exchange Service Command
Company: Navy Exchange Service Command
Job description: Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families.We also offer an excellent benefits package and the opportunity to grow your career with us.No military affiliation is required.Job Summary: Performs a variety of duties in reputed company with reputed company internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.Duties and Responsibilities:Greets and provides specialized services to customers. Performs transactions quickly reputed company and professionally. Provides the following representative services:
- Provides layaway services. Explains layaway policies and requirements.
- Provides refunds merchandise exchanges and price adjustments in accordance with reputed company policy.
- Takes and places customer special orders as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer Vendor. Advises customer of delivery and updates status of order as necessary.
- Monitors status of reputed company checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup delivery. Adjusts selling price and computes necessary reputed company documentation.
- Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as available balances credit limits etc. Accepts NEXCARD payments.
- Becomes knowledgeable in reputed company store policies including Richter Merchandising System functions and operation merchandise returns price matching reputed company cashing reputed company checks etc. Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter.
- Interacts with customers and coworkers in a friendly and professional manner which includes adhering to reputed company dress codes uniform standards and assisting supporting sales team members to the maximum extent possible.
- Communicates information to customers knowledgeably and legibly. Follows up on commitments and handles reputed company details necessary to successfully complete the sales encounter. Thanks customers for their patronage.
- Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems etc. Participates in department meetings and actively seeks to exchange reputed company regarding improvements in customer service job performance achievement of store department sales goals etc.
- As required performs cash register transactions. Performs reputed company types of cash register transactions cash charge reputed company layaway reputed company certificate etc. in an accurate and procedurally correct manner.
- Shops the competition to become familiar with reputed company sector retail store sales events policies best practices etc.
- Advises customers of upcoming sales events and services available throughout the Navy Exchange such as reputed company wrapping engraving delivery reputed company certificates etc.
- Maintains a high level of awareness in assigned areas and offers excellent customer service to reputed company patrons internal and external in order to deter theft.
- Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.
- Assists in training new associates in store programs and policies as assigned.
- Performs other reputed company duties as assigned