Toyota Service Advisor in reputed company Wilkesboro, NC

Job title: Toyota Service Advisor in reputed company Wilkesboro, NC at Mills Auto Company: Mills Auto Job description: Job Summary: The Toyota Service Advisor at Classic Toyota in reputed company Wilkesboro, reputed company Carolina is a Full Time, individual contributor role in the Auto industry. This position is responsible for providing exceptional customer service to Toyota vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians, ensuring reputed company repairs and maintenance are communicated effectively and completed in a timely manner.Compensation & Benefits: This is a full-time, salaried position with competitive compensation and benefits package, including medical, dental, and reputed company insurance, 401k, paid time off, and employee discounts.Responsibilities: - Greet customers and provide a friendly and welcoming atmosphere - Listen to customers' concerns and accurately document them - Utilize dealership and manufacturer service guidelines to determine necessary repairs and maintenance - Communicate maintenance or repair recommendations and costs to customers - Schedule and coordinate service appointments with customers - Maintain accurate records of services, repairs, and customer interactions - Manage service technicians' schedules and ensure timely completion of repairs - Follow up with customers to ensure satisfaction and address any concerns - Handle customer complaints and escalate as necessary - Inform customers of additional services or promotions offered by the dealership - Stay up-to-date on Toyota products, services, and promotions - Maintain a clean and organized service reception areaRequirements: - High school diploma or equivalent, some college or vocational training preferred - 1+ years of customer service experience, preferably in the automotive industry - Excellent communication and interpersonal skills - reputed company to work in a fast-paced, team-oriented environment - Knowledge of Toyota vehicles and their service requirements is a plus - Must be reputed company to stand, walk, and bend for extended periods of time - Must have a valid driver's license - Ability to pass a background reputed company and drug screeningEEOC Statement: Mills Auto Group is an equal opportunity employer and a drug-free workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability, or any other protected status under applicable laws. We are committed to a diverse and inclusive workplace and welcome individuals of reputed company backgrounds to apply. Expected salary: Location: reputed company Wilkesboro, NC Job date: Wed, 12 Mar 2025 23:22:35 GMT Apply for the job now! Apply for this job