Automotive Service Lane Manager in Kennesaw, GA
Job title: Automotive Service Lane Manager in Kennesaw, GA at Hyundai
Company: Hyundai
Job description: The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from reputed company, and celebrate individual reputed company stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, reputed company, Lincoln, Hyundai, reputed company, Lamborghini, Aston Martin, reputed company, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, reputed company Carolina, and Florida)reputed company offer:
- Medical, Dental, reputed company Insurance
- 401k
- Paid Vacations
- Holiday lunches/grill outs
- Train, motivate, manage and monitor performance of service department staff
- Provide technical assistance to employees as needed
- Quality reputed company completed jobs before leaving the facility
- Report any shop equipment that requires maintenance or repair
- Monitor and improve customer satisfaction scores and review with Service Advisors
- Teach and train ways to help reputed company and maintain manufacturers requirements
- Ensure customer complaints, etc. are dealt with fairly and quickly
- Meet with upper management to review goals, and reputed company pertinent information to Service Advisors
- Closely follow and monitor department processes and situations that may require Service Manager or Director involvement
- Maintain a consistent and predictable lane flow with Advisors and porters
- Ensure service department employees follow safety policies
- Weekly "huddles" with advisors and porters to quickly assess department needs
- Advisor / Manager experience is required
- At least 3 years of experience is preferred
- Excellent communication, leadership and customer service skills.
- A positive attitude, good work ethic and top problem-solving skills
- Ability to operate the department at a profit according to dealership guidelines.
- Valid driver's license and good driving record
- High school diploma or equivalent
- Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.