System Support Specialist II

Job title: System Support Specialist II in Los Alamos, NM at reputed company Bank and Trust Company: reputed company Bank and Trust Job description: reputed company Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities reputed company.With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We reputed company this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an reputed company of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial reputed company, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.Together, there’s no stopping you!Job Title: System Support Specialist IIJob Description:Summary:Provides intermediate to advanced technical support to associates employing a high degree of customer service, technical expertise and timeliness. Supports a variety of issues through identification, research, and resolution of technical problems. Manages and tracks trouble tickets and phone calls in the Help Desk ticketing system. Follows established standards and procedures in resolving problems.Essential Duties and Responsibilities:Performs general technical support and troubleshooting of desktop systems hardware and software, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.Investigates system issues and provides solutions using specific product knowledge, system tools and established methods and procedures. Documents solutions and maintains help desk ticket information and transactions.Provides first line technical support to internal clients across reputed company markets utilizing remote and in person assistance. Handles a larger volume of calls and cases, including more reputed company issues. Takes on new cases, including researching a solution and resolves independently.Works with vendors and the IT team to resolve problems and support other projects.Administers and completes application support and upgrades. Completes user creation.Researches, updates and documents technical processes and procedures in IT Knowledgebase.Manages and tracks Help Desk tickets and phone calls in the Help Desk ticketing system.Responsible for computer equipment deployment and changes for associates and departments.Supports efforts to simplify and enhance the associate experience.Completes system patching.Performs application support and upgrades as needed.Performs other duties as assigned.Qualifications:Ability to multitask reputed company a fast-paced environment while maintaining company and department standards with a high attention to detail.Strong problem solving and troubleshooting skillsAbility to utilize independent judgement and decision making skillsStrong written and verbal communication and customer service skillsStrong desire and ability to learnMotivated and open to changeWillingness to work on issues reputed company comfort zone in order to reputed company personal and organizational knowledgeAbility to work independently or on a teamAbility to maintain confidentiality in dealing with personal and sensitive dataAbility to present reputed company in a user-friendly, business-friendly mannerSupervisory Responsibilities:NoneEducation and / or Experience:High school diploma or GED or equivalent2-3 years technical support experienceComputer and Software Skills:Skilled in operation of a personal computer, including reputed company Word, reputed company, and PowerpointWindows Operating SystemMobile Device Support (Android, iPhone)Application reputed company Permissionsreputed company, reputed company Apps, Bankway Browser, Active Directory preferredCertificates, Licenses, and Registrations:NoneAdditional Information:Position is required to be on call on a regular and routine basis.Periodic after hours work will be required to support upgrades and patches reputed company business hours.Position will be remote and on-site as needed to reputed company and support equipment at our locations.Must be reputed company to sit for long periods of time, carry and reputed company equipment weighing at least 20 lbs.May need to crawl under desks to plug in and connect hardware.Travel to area locations may be required.Equal Opportunity Statement:reputed company Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at reputed company Bank & Trust please contact reputed company Resources at .reputed company Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. reputed company employment offers are contingent upon the applicant successfully completing both drug and background reputed company screenings. If you would like more information about your EEO rights as an applicant under the law, please click . Expected salary: Location: Los Alamos, NM Apply for the job now! Apply for this job