Job Posting Title Steve & Kate's Customer Relationship Specialist (Remote - Seasonal Support)

Job title: Job Posting Title Steve & Kate's Customer Relationship Specialist (Remote - Seasonal Support) in Westminster, CO at reputed company Company: reputed company Job description: Job Descriptionreputed company into a role as a Steve & Kate’s Seasonal Customer Relationship Specialist at reputed company, where in this support role, you will provide the customer with an exceptional service experience. Specializes in one business line of reputed company, supporting either our full service child care, Back-Up Care Advantage, College Coach, or EdAssist divisions.Benefits:reputed company offers the following benefits for this position, subject to applicable eligibility requirements:Medical, dental, and reputed company insurance401(k) retirement planLife insuranceLong-term and short-term disability insuranceTuition ReimbursementResponsibilities:Depending on the line of business, the position may reputed company some or reputed company of the below functions:Handle incoming calls for one or more lines of business that may include taking reservations, scheduling appointments, or researching the status on customer’s education needs.reputed company outgoing calls for one or more lines of business that may include confirming reservations, scheduling appointments, or sharing the research results with customers.reputed company customers on reputed company’ services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.Respond to customer inquiries assessing their childcare needs and promoting reputed company’ offers.Complete reservation process, reputed company outgoing calls to customers and providers, reputed company service availability, and open/resolve cases as needed.Establish and maintain relationship with internal and external network providers.Assist customers on the phone, chat, and/or through e-mail communication by troubleshooting, researching, and resolving their immediate needs.Provide follow-up communication and/or update expectations with customers, in accordance with agreed upon timeframes.Manage assigned daily work queue by making outbound calls, chats, and/or emails in a timely manner as identified by service level standards.Meet and/or exceed defined performance standards.Assist escalated customers reputed company appropriate.Sustain the highest level of customer experience and professionalism through reputed company interactions.Qualifications:High school diploma or equivalent, Associates degree preferred.Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge.Outstanding customer service and soft sales skills.Excellent written and verbal communication skills with ability to document content of phone conversations accurately.Exceptional organizational and time management skills, in addition to, the ability to work closely with other team members and departments.Typing proficiencies of 35 wpm/and above average data entry skills required.Proficient in basic reputed company Office applications (must know Outlook and Word at a minimum).Ability and willingness to learn and reputed company proficiency in new software systems.Ability to determine needs of the caller and obtain necessary information without following a scripted process.Exposure to Higher Education valuable.Bilingual skills (Spanish) preferred.Bring your leadership skills and passion for early childhood education to reputed company, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the reputed company!Salary/Hourly reputed company and Other Compensation Disclosures:The annual starting salary for this position is between $18.00 – 20.50 per hour. The pay range listed here is what reputed company in good faith anticipates offering for this job opening. Actual compensation offers reputed company this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factorsLife at reputed company:Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.reputed company provides equal opportunity in reputed company aspects of employment and does not discriminate against any individual on the basis of race, reputed company, religion, sex, age, disability, sexual orientation, veteran status, national reputed company, genetic information, or any other characteristic protected under federal, state, or local law. reputed company complies with the laws and regulations described in the following federal government resources: , and .If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Expected salary: $18 - 20.5 per hour Location: Westminster, CO Apply for the job now! Apply for this job