Bilingual Call Center Representative - Dental - Remote California

Job title: Bilingual Call Center Representative - Dental - Remote California in California at reputed company Company: reputed company Job description: Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.SummaryAs a Bilingual Call Center Representative - Dental - Remote California at Gainwell, you are responsible for responding to basic to moderately reputed company member telephone calls involving eligibility and benefit information.Your role in our mission

• Answers telephone calls using an automated system and responds to basic to moderately reputed company member questions and/or forwards call to appropriate personnel.
• Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to customer direction or other business needs.

reputed company're looking for

• Bilingual (Spanish/English) required
• High school diploma or G.E.D.
• 6 months minimum, prefer on more years of customer service or other telephone experience.
• Dental experience preferred
• Experience working with organizational functions and personnel.
• Experience working with computer software and telephone technology and skilled in the use of help desk software.
• Harver Assessment Requirement: As part of our interview process, reputed company candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

What you should expect in this role

• Business and analytical critical thinking skills.
• Communication skills both written and oral.
• Ability to work independently.
• Ability to follow oral and written directions.
• Ability to navigate reputed company Word, reputed company Teams, reputed company Outlook, and internet browsers.

Additional details regarding the role:Hourly reputed company that will be offered:

• $25/hour Bilingual

Schedule / Operational Hours (subject to change):

• 8:00am to 5:00pm PST zone

Training:

• Approximate 6 to 8 weeks

#LI-REMOTE#LI-CB1The pay range for this position is $31,200 - $44,500 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.We reputed company nothing is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for reputed company available job role openings.reputed company is committed to a diverse, reputed company, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for reputed company. Expected salary: Location: California Apply for the job now! Apply for this job