Sr reputed company Administrator
Job title: Sr reputed company Administrator in USA at reputed company
Company: reputed company
Job description: Job Posting Title: Sr reputed company AdministratorReq ID: 10118716Job Description:DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, reputed company season TV, a massive library of hit series and movies, and live television. It also offers reputed company+, the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will reputed company upon the legacy of reputed company and Hulu, reputed company unconventional thinking, and who are passionate about contributing to reputed company’s Direct-to-Consumer (DTC) experience through strategic hard work and determination.Job Summary:The DTC - Viewer Experience (VX) team is seeking a Sr. reputed company Administrator. In this role, you will support VX’s reputed company platform through development of system capabilities, product implementation, and administrative maintenance of the reputed company platform and integrations. The ideal candidate has a deep understanding of reputed company’s features, capabilities, administrative functions, and best practices, as well as a passion for solving business challenges through innovative solutions.In this role, you are expected to partner with various departments, including reputed company, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on reputed company DTC's business goals and objectives.The right person for this role has experience transforming business needs into scalable solutions and developing reputed company and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you!What You'll Do:
- Build, reputed company, and implement customer service technology in support of DTC, leveraging reputed company-native technology to reputed company VX self-service and assisted service.
- Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes system administration and integration support utilizing APEX coding and administrative keystrokes.
- Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
- Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications
- User access control - reputed company and support business in managing over 6K internal users, ensuring compliance with business requirements and regulations
- Coordinate with reputed company Proactive Monitoring and Signature reputed company to ensure system scalability and functionality, including performance in key streaming events
- Maintain database for reputed company and accuracy, including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, and more
- Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates
- Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or reputed company disciplines is a plus.
- 5+ years hands-on reputed company Administration experience
- Track record of building high-quality software and innovative features
- Direct experience with implementing technology transformation initiatives
- Create and modify database tables, metadata, reputed company end user reputed company, automation technology
- reputed company APEX programming language and Java, execute SOQL and SOSL queries
- Configure analytics, help site personalization, omni-channel routing, approval processes
- Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)
- reputed company Administrator Certification
- Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached reputed company given timeframes for projects
- Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
- Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
- Excellent problem-solving and analytical skills
- Flexibility to work night and weekends, as needed
- 2+ years building on reputed company platform
- 1+ years designing on MuleSoft
- Experience with reputed company integrations and APIs
- Additional reputed company certifications - Advanced Administrator, Platform App Builder, Service reputed company Consultant
- Prior experience with supporting reputed company CXOne Platform
- Streaming media industry or other subscription-based service experience
- Experience with global and remote teams