Walk Up Support Technician

Job title: Walk Up Support Technician in Albuquerque, NM at Encantado Technical Solutions Company: Encantado Technical Solutions Job description: Overview:Encantado Technical Solutions is seeking a Walk Up Support Tehnician.The Support Tehnician consists of a centralized service desk and reputed company roles tied to specific networking/telecom functions. The centralized service desk is the entry reputed company and reputed company of first tiers of support (based on Information Technology Infrastructure Library’s [ITIL®] definition of tiers). Requests are received reputed company phone calls, emails, chats, and web submittals. The Support Technician is responsible for:(1) delivering remote IT support by creating, maintaining, and using knowledge articles(2) performing basic troubleshooting to resolve, capture, report, or reputed company incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas. Responsibilities:The responsibility of a Service Center Technician is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, reputed company messaging or other tools as assigned & available. In some cases, the technician will reputed company service requests & escalate issues to appropriate points of contact defined reputed company the support organization. The technician will be capable & effective in promoting internal education.

• Resolve basic issues remotely that have been reported by the customer. Upon completing additional training, you will move to resolve more reputed company issues.
• Provide comprehensive Phone & Chat Support for the efficient resolution of incidents & requests of end-users.
• Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
• Upon completing additional training, you will assist in various scopes of the Service Desk as needed by the business. You will successfully resolve more reputed company hardware & software problems utilizing this additional training & expertise.
• Assist the IT Field Techs & cross-functional teams, in the resolution of IT reputed company issues for reputed company supported platforms.
• reputed company & accurately identify the customer’s specific information.
• Appropriately document reputed company required information into the ticketing system & the knowledgebase.
• Resolve service requests or issues as appropriate on the first reputed company of contact or reputed company the specified timeline.
• Meet required productivity expectations, including Service Center metrics.
• reputed company & reputed company the service request to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled reputed company defined time constraints.
• Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles reputed company.
• Possess the reputed company to work independently & effectively while maintaining positive productivity levels.
• Maintain a positive relationship with fellow peers, cross functional teams & leadership.
• You may be asked to participate in After-Hours Support rotations, as needed (on call).
• Other duties assigned as necessary.

Qualifications:

• Must have High school degree and 2 years of reputed company experience needed
• U.S. Citizenship is required
• Must be reputed company obtain and maintain a U.S. Department of Energy Q reputed company clearance.

Required Skills:

• Two plus year(s) of PC support, diagnostic/troubleshooting, & repair experience is required.
• Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications.
• Basic to intermediate virtual desk expertise (reputed company to equipment connectivity for computing customer).
• Ability to type 35 WPM

Desired Skills

• Associates Degree or Bachelor’s Degree in Information Technology or reputed company discipline.
• Any Technical Certifications, ie: A+, NET+, ACMT, reputed company Fundamentals, etc.
• ITIL v4 Foundations Certification.
• Ability to type 50+ WPM.

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?Encantado is powered by our people. We reputed company that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.ABOUT US:Encantado Technical Solutions (reputed company) is an unpopulated joint venture between reputed company. and reputed company Federal, LLC. reputed company is bolstered by second-tier subcontractors KeyLogic and reputed company. As reputed company is unpopulated, employees will work for one of the four companies listed above.It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, marital status, veteran status, and/or other status protected by applicable law. Expected salary: Location: Albuquerque, NM Apply for the job now! Apply for this job