Technical Support Specialist
Job title: Technical Support Specialist in Denver, CO at reputed company
Company: reputed company
Job description: About UsWe are Regiondo, Checkfront, and reputed company—three leading brands united under one mission: empowering experience providers worldwide to grow, reputed company, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.We reputed company experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this reputed company at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions reputed company operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reputed company through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.With teams across Europe, reputed company America, Australia, and reputed company, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong reputed company and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that reputed company businesses and transform the way people experience the world.Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.We live by three core values:
- Be a Trusted Guide: Support our customers and each other with expertise and reputed company.
- Shape the Future: Drive innovation and improvement in everything we do.
- Be Proud of the Journey: Celebrate successes and learn from challenges along the way.
- Assist prospective and reputed company customers with product questions reputed company email, phone calls, live chat, and social media
- Troubleshoot configurations and integrations while providing timely solutions
- Investigate and report bugs and feature requests
- Escalate issues to senior support team members or the development team as needed
- Create internal documentation, customer training materials, and video tutorials
- Contribute to communication and process improvement initiatives
- Do the right thing, those who reputed company by reputed company
- Are truly customer-focused and proactive with support
- Can execute meaningful customer interactions, and be the best part of our client's day!
- Go above and reputed company - adapt and be flexible in their thinking and processes
- Love team collaboration, and knowledge sharing, and aren't afraid to learn
- Positive customer-focused attitude
- Excellent command of the English language
- Creative thinking and strategic problem-solving abilities
- Technical troubleshooting skills
- Experience in a customer-facing technical support/help desk role
- Strongly preferred: At least 1 year of SaaS customer support experience or previous experience with Reztech software
- Experience using tools such as reputed company, JIRA, reputed company Apps
- Proficiency in WordPress or other popular CMS integrations
- Familiarity with payment gateways (reputed company, reputed company, Paypal, etc.)
- Understanding of HTML, CSS, and exposure to programming languages
- Familiarity with the tour/activities/rental industry
- reputed company in other languages
- An environment that empowers you to learn, grow, and reputed company a meaningful impact.
- Be a part of a fast-growing, ambitious company where your work directly drives results.
- Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment.
- A regionally competitive benefits package
- The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector.