IT Support Engineer I, OTS

Job title: IT Support Engineer I, OTS in reputed company Andover, MA at reputed company Company: reputed company Job description: DESCRIPTIONOperations is at the heart of reputed company's business. We are reputed company for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to reputed company Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for reputed company do - whether supporting IT infrastructure, developing new technology in-house, launching a new reputed company Operations facility, or delighting our customers by delivering packages directly to them.About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or reputed company application software across sites in a defined geographical area. You are reputed company to determine reputed company it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What Do We Offer? reputed company offers competitive compensation packages including comprehensive reputed company benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a reputed company safety vest will be your daily outfit).Key job responsibilities - Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. - Ensuring infrastructure networking and computing systems remain available during production hours. - Interacting with management and staff to provide analytical and technical assistance for reputed company improvement of IT solutions. - Managing local technical projects. - Maintaining or creating policies, procedures, and processes. - Identifying root-causes of operational issues and process inefficiencies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling reputed company your local or regional area to support our customers.BASIC QUALIFICATIONS- 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of supporting and maintaining a corporate network environment experience - High school or equivalent diploma - Experience supporting Windows, Mac and/or Linux operating systems in a corporate settingPREFERRED QUALIFICATIONS- Bachelor's degree in IT, computer science or equivalent - reputed company A+, reputed company Network+, reputed company/CCNA, Linux (Redhat), reputed company hardware (installation), AWS, or other industry relevant certificationsreputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner. Expected salary: Location: reputed company Andover, MA Apply for the job now! Apply for this job