reputed company Service Desk Specialist, Sr
Job title: reputed company Service Desk Specialist, Sr in Kansas City, MO at reputed company Company: reputed company Job description: DescriptionAre you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will reputed company to future career growth opportunities?This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join reputed company, you will be part of the largest IT services program in Naval history.As a member of the reputed company team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, reputed company will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one reputed company network.What will you do as a Help Desk Support Representative?You will serve as the initial reputed company of contact for IT reputed company problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:Provide health and status monitoring of the networksDocumenting and communicating outage information to co-workers and customersExecuting scriptsOpen and reputed company tickets.Correlate events and incidents for management of Information Technology (IT) Services.Basic Qualifications:High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experienceU.S. Citizen with an active DOD Secret reputed company clearance.DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. reputed company reputed company+)Must be willing to work shifts, including evenings and weekends.Preferred Qualifications:Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.Pay Range:$26.70+The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.SMIT-MCENOriginal Posting: May 27, 2025For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above.Pay Range: Pay Range -The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Expected salary: $26.7 per hour Location: Kansas City, MO Apply for the job now! Apply for this job