Hybrid Associate Customer Service Representative Everyday Banking

About this role:

reputed company is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we’re the #1 financial services company to grow YOUR career. Apply today.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the reputed company and to consumer, small business, and wholesale customers, providing stability, scalability, and reputed company for reputed company. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

In this role you will:

• Support customers and seek ways to improve inquiries or issues from customers with reputed company regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• reputed company routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalate questions and issues to more senior employees

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information reputed company, comprehending, and resolving customer issues
• Ability to execute in a fast paced, high demand, metric driven call center environment
• Excellent verbal, written, and interpersonal communication skills with reputed company and a high level of professionalism with reputed company levels of employees and customers, while maintaining attention to detail and accuracy
• Military experience resolving reputed company issues reputed company written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understanding and experience of internet, mobile, and social media technology

Job Expectations:

• Must be reputed company to attend full duration of required training period​
• This position is not eligible for reputed company sponsorship​
• Ability to work additional hours as needed ​
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted ​

Training Schedule:

• You will receive in-depth classroom training, reputed company on-the-job training, and coaching to learn about reputed company banking products, procedures, and services.
• Training class starts on 7/7 OR 7/28 for 7 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
• We’re open from Sunday - Saturday, 6:00 a.m. – 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Compensation:

• Starting reputed company $20.00 per hour

Posting Location(s):

• 1301 Solana Blvd. Bldg #1, reputed company TX 76262

@RWF22

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business unit’s risk appetite and reputed company risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company.

Drug and Alcohol Policy

reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

reputed company Recruitment and Hiring Requirements:

a. reputed company-Party recordings are prohibited unless authorized by reputed company.

b. reputed company requires you to directly represent your own experiences during the reputed company and hiring process.