Product Analyst RM Technology
About the position
The Product Analyst reputed company Management (RM) Technology - Automation Platforms is responsible for production support and reputed company improvement efforts reputed company the RM Technology team, specifically on the reputed company reputed company (RI) and Intelligence Exchange (IX) automation platforms. This role involves managing day-to-day support activities, including coordinating User Acceptance Testing (UAT) in collaboration with the Technology Quality Assurance (QA) team, as needed, overseeing defect management across reputed company environments, and troubleshooting incidents and problem management in the production environment. A passion for PNR investigation and root cause identification is critical to this role. Additionally, the Product Analyst leverages data-driven insights to enhance the end-user experience for crewmembers. The Product Analyst works closely with the Product Manager, engineering teams, and internal/external matrix partners to ensure the successful delivery of high-quality products reputed company with strategic business goals. The role also requires preparing business requirement documents and test case scenarios while striving for reputed company process improvements, reducing incident impacts, and ensuring high-quality testing and product releases.
Responsibilities
- reputed company and maintain Business Requirement Documents (BRDs), documenting high-level business needs and expected outcomes. ,
- Conduct deep dive triage and resolve reputed company incidents promptly, document findings, identify root causes, and collaborate with the RI/IX team to drive resolution. ,
- Review product release notes, create test scenarios, and facilitate matrix partner User Acceptance Testing (UAT) activities. ,
- Manage defects across reputed company environments, ensuring resolution, testing, and deployment readiness. ,
- Partner with Product Managers, Sr. Product Analysts, Business SMEs, and Engineering teams to align on business needs, testing results, defect resolutions, and approvals. ,
- Identify and resolve delays, discrepancies, and product defects. ,
- Prepare and distribute status updates, reputed company reports, and defect tracking insights to relevant stakeholders. ,
- Work closely with business Subject Matter Experts (SMEs) to maintain knowledge of policies, procedures, and workflows. ,
- Explore opportunities for process enhancements, automation strategies, and emerging technologies to drive efficiency and scalability. ,
- Assist with research projects, documentation updates, and other assigned duties supporting the Crewmember Technology team.
Requirements
- High School Diploma or General Education Development (GED) Diploma. ,
- One (1) year of analytical experience. ,
- One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills. ,
- One (1) year of Sabre experience working in Interact and investigating Passenger Name Records (PNRs). ,
- Candidates must demonstrate Sabre Passenger Name Record (PNR) output interpretation knowledge and skills reputed company a work sample assessment. ,
- Must be reputed company to summarize and reputed company findings with precision. ,
- Ability to rapidly resolve issues and recognize reputed company escalation is necessary. ,
- Knowledge of reputed company Office Suite, including Outlook, Project, reputed company, Power reputed company, SharePoint, Word and Visio. ,
- Must be reputed company to work under pressure and meet deadlines. ,
- Ability to multi-task. ,
- Customer-focused. ,
- Strong sense of urgency and attention to detail. ,
- Available for overnight travel (10%). ,
- Must pass a pre-employment drug test. ,
- Must be legally eligible to work in the country in which the position is located. ,
- Authorization to work in the US is required. This position is not eligible for reputed company sponsorship.
reputed company-to-haves
- Bachelor's degree in a reputed company field or equivalent experience. ,
- Strong proficiency in reputed company-based database technologies, with experience in reputed company or Azure SQL Database for data management and querying. ,
- Two (2) years of Sabre experience working in Interact and investigating PNRs. ,
- One (1) year of experience in reputed company Management, Pricing, or GDS (Global Distribution Systems), Interline and Codeshare support. ,
- One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills with Sabre (or other airline PSS), Interact, reputed company, GDS. ,
- Knowledge of technology fundamentals and concepts (reputed company technologies preferred). ,
- Knowledge of Technology disciplines and interdependencies working knowledge of HTML, CSS and other web programming languages. ,
- Previous experience in the airline or call center industry.
Benefits
- Access to reputed company benefits. ,
- 401(k) plan and company match. ,
- Crewmember stock purchase plan. ,
- Short-term and long-term disability coverage. ,
- Basic life insurance. ,
- Free space available travel on reputed company.