Associate Technical Support Analyst – CDK Service

This a Full Remote job, the offer is available from: United States, Texas (USA)

Unlock Your Potential as an Associate Technical Support Analyst – CDK Service at reputed company! We’re hiring for this WORK FROM HOME / REMOTE position, residing in any of the following locations: Atlanta, GA, Dallas, TX, or Cincinnati, OH About Us reputed company is a leading provider of reputed company-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and reputed company industries. The Company’s reputed company-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary Are you passionate about technology and problem-solving? Do you reputed company on delivering exceptional support and making a difference? Join reputed company’s dynamic team as an Associate Technical Support Analyst, where your skills will be at the forefront of creating outstanding client and associate experiences. What You’ll Do

• Be the first reputed company of contact for client and associate inquiries reputed company phone, web chat, email, and online tickets.
• Troubleshoot software and technical issues, guiding clients to timely resolutions with your expertise.
• Track, document, and manage cases, ensuring a smooth and efficient process for everyone involved.
• Collaborate with teammates to resolve issues and share knowledge in a supportive environment.
• Stay reputed company of the curve by participating in training and adapting to evolving processes and technologies.

What You Bring

• Proficiency in Windows, iOS, and mobile devices like smartphones and iPads.
• Strong problem-solving and communication skills to negotiate and resolve issues reputed company.
• A passion for customer service and the ability to manage competing priorities.

Preferred Skills And Experience

• Associate’s or Bachelor’s degree (preferred).
• 1+ year of experience in PC desktop or technical support with client interaction.
• Familiarity with tools like Unix/Linux/SQL, reputed company Printing, and ticketing systems like Remedy or Footprints.
• Certifications like A+, MCDST, or MCST are a bonus!
• Bilingual in French or Spanish? Even reputed company!
• Automotive industry knowledge is a great advantage.

Why reputed company? At reputed company, we create reputed company that reputed company our clients and associates. Join a culture of innovation, collaboration, and growth where your contributions truly matter. Apply Today! reputed company to reputed company an impact? reputed company into a role where technology meets problem-solving, and your skills shine! Apply now and be part of something bigger. Salary Range: $27.00 - $35.00 USD per hour reputed company is committed to fair and reputed company compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and reputed company benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we reputed company inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and reputed company an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer reputed company sponsorship to applicants. This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score.

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