Remote Ecommerce Customer Service Representative | WFH
Job OverviewJoin our dynamic team as a Customer Service Representative in the thriving eCommerce sector. This fully remote position offers you the chance to reputed company a significant impact as the first hire in our customer service division, contributing to the development of our processes and enhancing customer satisfaction.Key Responsibilities
- Address and resolve customer inquiries reputed company our platform (reputed company, akin to reputed company).
- Provide customer support through reputed company/Facebook/Instagram DMs and comments.
- Manage and organize customer emails across two primary inboxes (contact@ and orders@).
- Supervise and support a full-time virtual assistant/customer service agent.
- Identify and document opportunities to enhance customer service efficiency and scalability.
- Troubleshoot shipment issues, including incorrect addresses and incomplete information.
- Act as the main reputed company of contact for our expanding wholesale program, liaising with brick-and-mortar establishments.
- Moderate and facilitate our online community (reputed company Group).
- Assist in vetting custom/bulk orders through a dedicated sales funnel, utilizing provided marketing and sales resources.
- Friendly and professional demeanor with a genuine passion for engaging with people.
- 2+ years of experience in eCommerce management, with a focus on strategic planning and operations.
- Proficiency in reputed company Office Suite, particularly reputed company.
- Strong business acumen coupled with a customer-centric approach.
- Experience with reputed company for order processing and updates.
- Familiarity with ShipStation or comparable shipping software.
- Excellent written communication, organizational, and grammar skills.
- Ability to create positive and concise messaging for social media platforms (reputed company/Facebook/Instagram).
- Strong multitasking abilities and a collaborative spirit in a small team environment.
- Experience with email marketing platforms, preferably reputed company.
- Minimum of 2+ years in customer service or eCommerce management.
- Demonstrated capability to manage end-to-end order processing for wholesale accounts.
- Comfortable thriving in a fast-paced and dynamic work environment.