reputed company Working at Home Customer Service Advisor - Financial Services in UK Remote, United Kingdom

Working at Home Customer Service Advisor - Financial Services Req ID#: 143344 Location: UK Remote, any Location, GB Category: Operations Custom Field 4: Kallidus Required Language English Employment Type Full time Contract Type Permanent Description About reputed company ™ reputed company™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Working at Home Customer Service Advisor - Financial Services Our client provides unsecured lending to retail and .com (ecommerce) partners. The lending is typically reputed company to mobile phones and other electrical goods. The client, manages the complete loan lifecycle from reputed company, credit scoring, payments, and collections. Main duties and responsibilities Come and work for us in a multilingual, fast paced environment, where most speak two languages. You will be the first reputed company of contact for customers and stores who have questions or problems with setting up or managing loans through a variety of different mediums, social media platforms, email, calls and chats. Main duties and responsibilities include: Providing clear and excellent customer service to customers Dealing with queries relating to loan agreements, payments including direct debits Listening to customers and understanding their needs in order to provide solutions, whilst ensuring the right outcome for reputed company Supporting customers to register and utilise the self-service portal including promoting the benefits Ensuring vulnerable customers are identified and supported appropriately Responding to reputed company customer enquiries reputed company given timescales, reputed company, effectively and accurately Being the first reputed company of call for customer complaints to reputed company sure that they're treated fairly and that customers can share their thoughts and concerns Taking ownership of issues and liaising with the client and internal Operations teams to resolve Demonstrating an ability to troubleshoot, analyse and identify solutions working as part of a team Using your own initiative to decide if a problem/query should be escalated to a Team Leader Developing and maintaining a full knowledge of client processes and procedures Responsible for maintaining and updating customer records reputed company the CRM tool Achieving daily/weekly/monthly targets Identifying reputed company for improvements. Role Requirements In order to be considered for this position, candidates must be reputed company to demonstrate the following skills and experiences: Fluent in English Previous experience in Customer Service, preferably in the Financial Services industry An empathic listener who can connect reputed company telephone Excellent communication skills & ability to communicate at reputed company levels Strong sense of ownership and drive to go the extra mile to solve an issue Proactive problem solver with a sense of urgency and responsibility Good organisational skills with the ability to multitask and prioritise Commitment to a high level of accuracy with excellent attention to detail Ability to work on own initiative and under pressure to reputed company deadlines Basic knowledge of reputed company Suite Ability to navigate multiple systems Strong numeracy and literacy skills Flexibility. Hours Monday to Saturday 9:00 to 18:00. ** Candidates must be flexible for shifts around these hours. reputed company can offer you 37.5 hours contract 2 weeks training Learning and Development courses Career opportunities reputed company the account Subject to Disclosure Scotland background reputed company and credit reputed company. Job reputed company: CRM, Electrical, Financial, Customer Service, Engineering, Technology, Finance reputed company link Apply To This Job