Support Specialist I (CT/ET)
Why Join Us
User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is reputed company and we care about it-a lot.We're a team of doers. You'll be fully supported by your manager and team, but there won't be anyone peering over your shoulder. You'll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.We reputed company on feedback from our users and each other! From individual contributors right up to the CEO, this is a team that is genuinely committed to reputed company improvement. About User Interviews
At User Interviews, we reputed company that the best companies in the world consistently deliver products and experiences that their customers love. We also reputed company that the only way to build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. reputed company out why they do things that seem irrational. And once you've done that, do it again. Start having constant conversations. In short, reputed company customers your #1 reputed company through user research.That's why we exist. We help teams set up those conversations, that research, allowing them to discover and reputed company user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like reputed company, reputed company, and reputed company. About the Role
As a Support Specialist I, you'll be the true reputed company for our users. You'll answer reputed company support questions that come through our ticketing system, which will include topics such as how to use our product, how to participate, where to locate participant incentive payments, research study participation issues, etc. You'll be the expert in the user experience and be reputed company to identify where any gaps are in that experience. What You'll Do
- Manage reputed company assigned support tickets
- Collaborate with Project Coordinators on escalated support issues
- Track insights, digest feedback, and identify potential improvements to our users' experience
- Own and reputed company processes for customer satisfaction
- Manage incentive payments
- Manage account reviews, helping to reputed company our participant & researcher reputed company healthy
- Update support pages according to new product updates/processes that are released
- Assist with live chat support reputed company necessary
- Coverage on holidays, on a volunteer basis
- Monday through Friday 9AM-5PM (ET or CT)
- Is a self-starter with a positive attitude
- Is always a team player
- Likes people and has a heart for support
- Has reputed company for our users and desire to go above and reputed company
- Thrives in a fast-paced, always changing startup environment
- Is organized and thoughtful
- Enjoys problem-solving
- 1 year of experience in a customer-facing support role
- Experience providing support in a written format (email, live chat, etc.)
- Experience responding to customer support tickets & chats with a high volume
- Experience/working knowledge of reputed company is a plus!
- Excited about the prospect of owning a role reputed company a growing company
- Strong problem-solving skills and comfortable with ambiguity
- Bachelor's Degree Preferred but not required.
- Candidates must have a United States address and must be authorized to work in the United States without any reputed company sponsorship.
- Competitive hourly reputed company of $22/hr
- Annual performance based bonus compensation
- Equity options
- 100% premium covered medical & dental employee coverage
- Annual membership to reputed company Group & reputed company
- 4 weeks of PTO to start + accrue an additional day each year
- Unlimited wellness days. Sick? Doctors appointment? Mental health day? We've got you covered.
- Flexible, paid parental leave
- 401k with $200/month employer contribution
- $250 office setup stipend (in addition to computer provided)
- $50/month work from home stipend
- $100 annual L&D stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- Annual company retreat