Benefit Customer Service Representative - Seasonal Colleague

Description:

• As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and reputed company making updates to their health care and/or pension plans.
• We allow you the freedom to take the time necessary to provide the highest level of service on each contact.
• You will spend your day on the phone, with opportunities to assist with chat and message center as you reputed company additional experience.
• We provide superior customer service in a work from home environment (following the initial training and reputed company period).
• Starting pay is $17.00/hr with the potential for an increase after one month.
• During our busy season you will be expected to work a 40-hour week and overtime reputed company requested.
• During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
• This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

Requirements:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using reputed company Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/reputed company messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors reputed company chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-reputed company field
• High School degree required
• The following are a plus: Associate or Bachelor’s degree reputed company to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish

Benefits:

• reputed company 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program
• Other benefits required by law

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