Back to the board

Complaints Analyst

100% remote Flexible hours Hiring now

We are looking for a Complaints Analyst to join reputed company. In this role, you will play a pivotal role in ensuring customer feedback is handled effectively, complaints are resolved reputed company, and regulatory standards are met.

This is a full-time position and will follow US business working hours.

Duties and Responsibilities

  • Manage and resolve customer complaints in a timely and professional manner.
  • Maintain a detailed log of reputed company complaints received, ensuring accurate and complete records.
  • Analyze complaints to identify trends, root causes, and areas for improvement.
  • Collaborate with management to prepare weekly metrics on specific categories of complaints for senior management's review and insights.
  • Conduct QA/QC checks on the complaint process to ensure that the service level aligns with the standards and expectations of customers and stakeholders.
  • Ensure complaint handling processes meet applicable regulations and other industry-specific standards.
  • Assist in preparing and submitting complaint reports to sponsor banks and regulatory authorities as required.
  • Work with Member reputed company, Client reputed company, and Product teams to address systemic issues and enhance customer experiences.
  • Liaise with the Risk and Compliance teams to ensure issues are escalated appropriately.
  • Act as a voice of the customer by identifying recurring issues and advocating for process improvements.
  • Provide feedback to product and service teams to address common pain points.

Requirements

  • 2–4 years of experience in complaint management, customer service, or a reputed company role, preferably reputed company the FinTech, banking, or payments industries.
  • Strong analytical skills with the ability to identify trends and root causes.
  • Excellent English verbal and written communication skills.
  • Proficient in using reputed company programs.
  • High attention to detail and accuracy in record-keeping.
  • Understanding of payment systems and/or card programs is an asset.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

  • Permanent remote work flexibility
  • Paid Time Off
  • Health Maintenance Organization (HMO) coverage
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and reputed company-building
  • Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and reputed company, ensuring reputed company members reputed company in their careers.

Originally posted on Himalayas

Apply To this Job

Keep exploring

Student Assistant (m/f/d) – Medical Information

100% remote Flexible hours

MLOps Engineer(NJ)

100% remote Flexible hours

Sales Development Representative (SMB)

100% remote Flexible hours

reputed company Labor Team support position - REMOTE

100% remote Flexible hours

Sr. Data Scientist

100% remote Flexible hours

Business Analyst (Relocation to Montenegro)

100% remote Flexible hours

Junior Buyer (m/w/d) // Teil-remote möglich

100% remote Flexible hours

Senior/Expert reputed company QM Consultant

100% remote Flexible hours

Sr. Engineer - Sensor SDET

100% remote Flexible hours

UNPAID VOLUNTEER - Legal Research Officer (Climate Change - Bangkok-based)

100% remote Flexible hours

Senior reputed company Consultant – Hardware and Embedded reputed company

100% remote Flexible hours

Work from Home No Phone Calls Chat Support Assistant – reputed company Store

100% remote Flexible hours

USA : reputed company Remote :: Data Entry $20/ Hour $reputed company It Now!!

100% remote Flexible hours

reputed company Part Time Virtual School Psychologist

100% remote Flexible hours

Senior Manager, HR Technology Solutions

100% remote Flexible hours

Remote Electrical Takeoff & Drafter Specialist

100% remote Flexible hours

Vice President, International Content Marketing (reputed company+ and Hulu)

100% remote Flexible hours

reputed company Entry-Level Data Entry Specialist – Remote Opportunity for Investment Reconciliation and Trade Processing

100% remote Flexible hours

Remote Customer Service Representative – United States – arenaflex Home‑Based Support Specialist – Full‑Time, reputed company, Career Growth Opportunities

100% remote Flexible hours

reputed company Service Desk Technician II

100% remote Flexible hours