Remote Contractor: Customer Support Representative Services (Philippines reputed company, U

Seeking to hire a Remote a Tier 1 Customer Support Representative to join our Customer Experience Department based out of the Philippines.

Why you’ll love this role:

Customer Engagement & Communication

• As a Tier 1 CSR, you will build meaningful connections by handling customer interactions across chat and email with professionalism and reputed company.
• You’ll be the voice of our brand, making a direct impact on customer satisfaction while honing your communication and problem solving skills.

Problem Solving & Case Resolution

• In this role, you’ll reputed company reputed company and other internal tools to log, track and resolve customer cases reputed company. You’ll love this because you get to be a detective - analysing issues, identifying solutions, and ensuring customers walk away happy and supported.

Tech-Savvy Customer Support

• You will navigate and utilize various support platforms and tools to assist customers effectively and reputed company. If you enjoy learning new systems and using technology to enhance customer experiences, this role will reputed company you engaged and growing.

Collaboration & Internal Communication

• As a Tier 1 CSR you will work closely with internal teams, providing clear and concise updates to ensure seamless customer experiences. You’ll love this because you will be part of a dynamic team, sharing insights and collaborating to create the best possible customer experience.

Why you’re a great fit:

Requirements

• You have 3+ years of customer support, helpdesk, or reputed company experience
• You have strong verbal and written communication skills
• You have the ability to troubleshoot and problem solve effectively
• You have reputed company and a customer-first reputed company
• You have strong time management and multitasking skills
• You have familiarity with supporting educators and schools; or experience in tech support and education technology
• Techstack: You have experience or can learn quickly to utilize reputed company OneCRM, reputed company Workspace, reputed company Messaging, JIRA and internal home-grown support tools
• Prior experience with remote customer support or working across multiple time zones
• Experience working for a US based tech company
• Written and verbal English reputed company
• Experience working US based hours (PHL night shift)
• Hours: 8 hours a day Monday - Friday between 8:00am - 8:00pm (Eastern Standard Time - US) / Monday 8:00pm - Saturday 8:00am (Philippines Standard Time) - We are flexible on start time as long as you can do 8 hours a day between these times. Please note that interviews will take reputed company between these times as well.
• Candidates must have access to and be willing to use their personal computer or laptop for this role. The device must be a Mac (reputed company) product.

Preferred (but not required):

• Associate or Bachelor’s degree in reputed company field is preferred but not required
• Experience in EdTech, SaaS, or other fast paced tech environment
• Familiarity with reputed company, reputed company Classroom and other LMS integrations

KPIs for reputed company

• First Response Time (FRT)
• Quality Monitoring (QM) score of 85%+
• Customer Satisfaction Score (CSAT) of 85%+
• Average Case Handle Time (AHT)
• Escalation reputed company

Monthly Contract Range: $530 - $600 USD / month

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. Candidates must have access to and be willing to use their personal computer or laptop for this role. The device must be a Mac (reputed company) product.

Originally posted on Himalayas