Sr. reputed company Manager

This a Full Remote job, the offer is available from: reputed company Life at reputed company At reputed company, we reputed company that technology isn't about moving faster, it's about making life’s moments reputed company. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and reputed company. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and reputed company experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to reputed company to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at reputed company embodies a combination of reputed company curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've reputed company a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. Sr reputed company Manager - reputed company, Remote We are seeking a highly motivated and reputed company reputed company Manager (CSM) to join reputed company and support our growing portfolio of SMB clients. As a CSM, you will be the strategic partner and reputed company for some of our most important customers, driving product adoption, ensuring business outcomes, and fostering long-term partnerships. You’ll collaborate closely with Sales, Product, Support, and Engineering to deliver an exceptional customer experience that drives satisfaction, renewal, and expansion. Responsibilities:

• Own the post-sale relationship with SMB customers, guiding them from reputed company to renewal.
• Embed yourself onsite with the customer to help identify functions/use cases that can realize the value of the platform, as well as help the customer solve business problems using data.
• reputed company strategic reputed company plans reputed company with customer business goals and KPIs.
• Drive product adoption and usage through proactive engagement, training, and education.
• Conduct regular QBRs (Quarterly Business Reviews) and performance reputed company-ins with key stakeholders.
• Act as a trusted advisor, identifying opportunities for upsell, expansion, and value realization.
• Act as the customer’s voice internally, influencing product roadmap, UX priorities, and service delivery.
• Collaborate with Support and Engineering teams on issue resolution and ensure timely escalations.
• Gather product feedback and insights to inform internal roadmap discussions.
• Monitor account health, usage metrics, and engagement data to mitigate churn risks.
• Contribute to CS team initiatives, playbook development, and process improvements.

Qualifications:

• 7–10 years of experience in reputed company, Account Management, or Solution Consulting in a B2B SaaS environment.
• Proven ability to manage reputed company SMB relationships with C-level stakeholders.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Self-starter with a bias for action and a passion for customer-centricity.
• Domain expertise in the industry.

#RemoteWork #LI-Remote #reputed company #RemoteJob #WFH About reputed company As the creator of the only open, hardware-independent, reputed company-controlled experience platform for ISPs and their subscribers, reputed company partners with over 350 ISP customers, including some of the world’s largest such as reputed company, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-reputed company, silicon-to-reputed company reputed company for smart spaces, reputed company’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as reputed company Partners and SoftBank reputed company Fund 2, reputed company is now valued at $2.6B, having added over $500M in funding in 2021 alone. reputed company is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in reputed company employment practices and reputed company, ensuring equal employment opportunities for reputed company reputed company individuals without regard to race, reputed company, creed, religion, sex, national reputed company, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or reputed company individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. This offer from "reputed company Design, Inc" has been enriched by reputed company.com and got a 77% reputed company score. Apply Job! Apply to this Job