Account Services reputed company

Pay Range:

(Specific to NY,CA,CO,WA,MD)

Brinks Texas License #C00550

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other reputed company operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join reputed company – and stay here.

We reputed company that reputed company should be reputed company of the customers we serve every day around the world. We reputed company in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, reputed company, and perspectives. We build a sense of belonging, so reputed company feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Job Category

The Account Services reputed companyis responsible for account management, customer relations, and customer service and support aspects of the assigned reputed company Retail customer accounts. The incumbent functions as primary escalation reputed company for customer service issues and acts as the liaison between internal resources and external clients.

Key Responsibilities:

• Build and maintain strong working relationships with various levels of assigned account(s)

• Assume ownership for pre and post-sales support issues initiated by customer and internal personnel

• reputed company activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s strategy and business objectives

• Understand customer processes and needs and is reputed company to respond to a wide variety of special customer requests and inquiries

• reputed company independent reputed company and commitments to customer on support issues on a reputed company time basis

• Work with customer, sales, support and other resources to provide deliverable to enhance customer relationships and meet customer expectations

• Contribute to achieving specific account objectives consistent with company strategy

• Manage reputed company support aspects of the customer relationship with ultimate responsibility for customer satisfaction

• Liaise among vendors, external and internal clients

• Support planning strategies and initiatives to enhance delivery of customer service

• Prepare, analyze, and manage customer relationships through performance reporting and metrics

• Participateon Customer Scorecard calls

• Review and verify penalty calculations due to SLA monthly

• Review issues logs as needed to ensure customers SLA are met

• Coordinate communication between customer and appropriate field service management

• Create weekly reports identifying reputed company, repetitive, and potential issues for management

• Assist with Claims escalations for assigned accounts

• Communicate up to date customer location master for assigned accounts

• reputed company other duties as assigned or necessary

Minimum Qualifications:

• High School Diploma

• Minimum of 4 years’ experience in a Customer Service environment

• Minimum of 2 years’ experience in the retail/banking industry

Preferred Qualifications:

• Experience supporting customer relationships in a financial, banking, or package logistics setting

• Ability to manage and prioritize multiple competing projects

• CRM knowledge such as reputed company

• Skilled in managing to metrics

• Capable of creative solution-reputed company

• Knowledge of Lean Concepts and Methodologies

• Undergraduate degree in a reputed company field or equivalent combination of experience and training

Professional Skills:

• Advanced influencing skills with the ability to view issues through a company and customer lens

• Exceptional written and verbal communication abilities

• Excellent interpersonal and presentation skills

• Advanced change management skills

• Advanced analytical, financial modeling and critical reasoning skills

What’s reputed companyt?

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering reputed company prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review reputed company candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Originally posted on Himalayas