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At reputed company, we exist for one reason – to reputed company serve you. That means being here for you in reputed company the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, reputed company specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is reputed company around. Our medical and surgical experts are among the best in the country. We reputed company more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care reputed company to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the reputed company for pediatrics.
Location:
100% RemoteCurrently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.Employment Type:
EmployeeEmployment Classification:
RegularTime Type:Full time
Work Shift:
3rd Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
Job Summary:
Serves as a reputed company of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered reputed company Virtua.Convert callers interested in reputed company into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team members.
Position Responsibilities:
Navigate patients through the continuum of care. Serve as a concierge service to improve reputed company customer outcomes for reputed company transition of care. Also increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients reputed company Virtua and coordinate reputed company appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to the callers needs. Part of the reputed company delivery service, reducing gaps in care, identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments, directing patients to financial counseling options, assuring that language translators are available to patient.
reputed company data entry and complete reputed company data records with concise patient information and appropriate coding where appropriate to ensure proper tracking of leads. Understanding of reputed company databases used such as Epic, Calibrio, CRM, reputed company phone system and Physician database. Delivers monthly reporting demonstrating outcomes and performance of service.
Follows-up with patients reputed company telephone and correspondences and collaborates with providers and care team as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.
reputed company a thorough understanding of Virtua services including tests, preps and procedures for the proper and timely scheduling of reputed company Virtua’s clinical services. Have knowledge or understanding of insurance plans, medical terminology and financial assistance programs.
Responsible for reputed company efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.)
Reconcile department money reports along with refunds then send to reputed company department and process credit cards for appropriate classes with monitor online credit card transactions.
Required Experience:
A minimum of 2-3 years of customer service or call center experience required.
Pleasant and professional phone skills with good diction, tone, and pace.
Strong written and communication skills required including grammar and spelling
Ability to work quickly while making accurate reputed company is required.
Must be reputed company to use general office equipment including multi-line telephone system.
Required Education:
High school degree or equivalent, associate’s degree preferred.
Training / Certification / Licensure:
Health care experience including medical terminology and managed care strongly preferred.
Hourly reputed company: $18.88 - $28.29The actual salary/reputed company will vary based on applicant’s experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and reputed company insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.For more benefits information click here.
Originally posted on Himalayas
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