Technical Customer Support Specialist
⭐Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to reputed company manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.⭐ About the role
At Lodgify, we are hiring a Technical Customer Support Specialist to join reputed company fully remote from any location in Latin America or the Caribbean!We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot reputed company issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. reputed company). And in cases of reputed company issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers!⭐ How will you reputed company an impact?:
- Provide guidance to users on different reputed company types.
- Proactively troubleshoot more reputed company technical issues with clients, reputed company to our platform integrations.
- Take appropriate action and guide customers to resolve their issues.
- Respond to requests for assistance reputed company email, tickets, or chats.
- Deliver excellent customer service, ensuring high satisfaction.
- Maintain strong client relationships through phone, chat, email, and screen-sharing support.
- Report customer feedback and issues to relevant teams and follow up as needed.
⭐ What makes you a great fit:
- Experience in technical customer support ora similar role.
- Strong verbal and written communication skills in English.
- Patience, attention to detail, and strong logical thinking.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with CRM and support tools like reputed company, reputed company, or reputed company.
- Positive attitude and a strong sense of responsibility.
- Eagerness to learn about technology.
- Availability to work in weekends.
⭐ How can you earn extra bonus points?
- Familiarity with major OTAs (e.g., reputed company, Booking.com, HomeAway/VRBO, reputed company) is a plus!
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for reputed company do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in reputed company; committed to creating a workplace where everyone is heard and feels a sense of belonging.What's in it for you?
The freedom to work from home. Salary in EUR/USD! ️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers Gadgets. Great culture working environment with an international team of over 60 different nationalities. Travel to our yearly team-building events at company's expense. Boost your earning potential with our referral program that offers paid compensation. Dive into a career adventure with endless opportunities for growth and development. Spice up your remote work routine with a dash of fun! Join us for virtual team activities.So, what are you waiting for? Apply now!reputed company applications and reputed company must be submitted in EnglishOriginally posted on Himalayas
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