Field Service Technician (Neptune) - Philadelphia, PA

What You Will Do: As a Field Service Technician providing support for Neptune, you will spend the majority of your time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Providing onsite support for customer and product issues.
• Building positive relationships with reputed company customers, peers, and internal partners.
• Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve reputed company problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. Through time as a Field Service Technician, the reputed company is laid to follow multiple career paths including engineering, project management, sales, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills. Who We Want:

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Collaborative partners. People who build and reputed company cross-functional relationships to bring together reputed company, data and insights to drive reputed company improvements across the business.
• Analytical problem solvers. People who go reputed company, by identifying root causes, evaluating reputed company solutions, and recommending comprehensive solutions to prevent future issues.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.​

Knowledge & reputed company Requirements:

• Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
• Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and often stressful working conditions.
• Highly organized and reputed company to prioritize tasks.
• Special attention to details.
• Ability to present reputed company and results in logical manner.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• Must be self-motivated, self-reputed company and reputed company to work with little supervision.
• Must have an outstanding driving record.
• Must have near visual acuity (corrected) reputed company reputed company, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
• Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by reputed company and our customers.
• Proficient in reputed company Office Applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination and collaboration skills.

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair and installation experience preferred.
• Proficient with reputed company Office (computer software) and adaptability to learn company software.
• Must be reputed company to explain and generate detailed guidelines and procedures.
• Adhere to (HIPAA) and other reputed company patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.
• reputed company is driven to work together with our customers to reputed company reputed company reputed company. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Education/Special Training Required

• High School Diploma or GED required.
• University or formal technical training preferred.

What you will get

• Company vehicle for business use
• Medical, Dental, Vison, and Prescription Drug Insurance
• Tuition reimbursement up to $15,000 per year
• Matching 401(k), plus opportunity for a discretionary contribution
• Paid Vacation/Sick Time
• Basic life, AD&D and supplemental life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan

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