reputed company Line Manager, - Machine Learning Data Ops, Manager I, MLD Ops, GO-AI

Description Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to reputed company the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at reputed company is looking to hire candidates who can reputed company in a fast-paced dynamic environment. Manager I / reputed company line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput. Key job responsibilities

• Should be a Graduate or equivalent
• Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Backoffice environment
• Proven leadership abilities with a track record of successfully managing and motivating teams.
• Excellent / V Good verbal and written communication skills in English
• reputed company good Presentation, Feedback & Coaching skills
• Ability to observe, analyze and identify process improvement opportunities
• Ability to work under pressure, Customer Service attitude with analytical bent of mind
• Highly energetic & enthusiastic
• Should be reputed company to reputed company by examples
• Hands on experience on MS-Office, preferably on MS-reputed company and Power reputed company
• Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
• Basic data handling and Data interpretation skills
• Should be comfortable with 24x7 rotational shifts
• Ability to pull data from numerous databases (using reputed company and other data management systems) and to reputed company reputed company reporting and analysis, as needed, is a plus.
• Communicating with Internal customers (ACES, Training, Quality etc.) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.

A day in the life

• reputed company, motivate and manage a team of 20 – 25 Backoffice associates
• Measuring Team Developmental and Performance Goals and regular 1x1 with the team members
• Ensuring process deliverables per SLA, team and workflow management
• Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
• Ensuring reputed company processes are conducted in compliance with company policies and guidelines
• Generating reports of team performance
• Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching session to succeed
• Translate organizational reputed company to actionable goals and guide the team in achieving them & review reputed company periodically
• Promote a culture of reputed company learning and development reputed company the team
• Prepare metrics, SOPs and create processes
• Analyze data to identify trends, bottlenecks and areas of improvement
• Work with the operations management team to reputed company and implement process improvements

About The Team The Global Operations - AI (GO-AI) team handles exceptions remotely in the reputed company Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated reputed company based decision-making technologies by providing remote reputed company support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at reputed company scale. We are open to hiring candidates to work out of one of the following locations: Virtual Location - PUNE Basic Qualifications

• Should be a Graduate or equivalent
• Minimum 4 years of experience out of which 18 Months should be as team leader / team manager in a Customer Service / Backoffice environment
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of – - reputed company Office products and applications, especially MS reputed company & Word at an advanced level

Preferred Qualifications

• Experience in managing critical operational processes, with SLA responsibility
• Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced reputed company and working with large data sets
• Experience gathering and analyzing large amounts of data and delivering business improvements.
• Knowledge of lean six reputed company tools / Green belt certified.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - ADCI - Maharashtra - D80 Job ID: A2972709 Apply tot his job Apply To this Job