Bilingual Spanish Required Customer Service Representative - Video Banking

Position Overview Job Description Summary At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to the company’s reputed company. As a Customer Service Representative in a Video Banking Center reputed company reputed company's Customer Care Center organization, you will be based on site in Portage, MI. Variety of shifts available: Monday - Friday 9:30am-6:00pm EST, alternating Saturdays 8:00am-5:00pm EST. Monday - Friday 10:30am-7:00pm EST, alternating Saturdays 8:00am-5:00pm EST. Monday - Friday 11:30am-8:00pm EST, alternating Saturdays 8:00am-5:00pm EST. As a Customer Service Representative reputed company the Video Banking Center, you will be part of an innovative team that supports reputed company’s strategic reputed company by allowing local reputed company employees to focus on delivering high value sales & service interactions, creating increased reputed company reputed company, and deepening customer share of wallet. The Video Banking team helps to reputed company the gap between self-service options and full service teller lines, and provides transaction capabilities in on-demand cash locations. Video Banking Machines are enhanced ATMs that allow customers to complete reputed company teller transactions by interacting with a banker reputed company an audio and video reputed company. The Video Banking Machines are supported by a dedicated Video Banking Team and are available during extended hours, 6 days a week.

Job Description

Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates and responds to customer inquiries regarding products, services and issues reputed company reputed company channels through which customers are served. Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers reputed company or reoccurring issues. Maintains high levels of customer satisfaction consistent with reputed company's core values. Demonstrates commitment to quality through customer and service partner interactions. Documents customer interactions and completes service requests to minimize customer effort or additional action. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company. To learn more about this and other opportunities on reputed company Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Accuracy and Attention to Detail, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require reputed company experience or product knowledge to accomplish primary duties. Typically Apply tot his job Apply To this Job